SHIPPING POLICY
HERPTIVARIUS, LLC DBA REPTIVARIUS
EFFECTIVE DATE: DECEMBER 2025
LAST UPDATED: DECEMBER 2025
THIS SHIPPING POLICY IS EXPRESSLY INCORPORATED INTO AND GOVERNED BY THE HERPTIVARIUS, LLC DBA REPTIVARIUS TERMS & CONDITIONS AND IS STRICTLY SUBORDINATE THERETO. THIS POLICY OPERATES SOLELY AS A RISK-ALLOCATION AND TRANSPORT PROTOCOL AND CREATES NO INDEPENDENT REMEDIES OUTSIDE THOSE EXPRESSLY AUTHORIZED BY THE LIVE ARRIVAL GUARANTEE AND RETURNS & CANCELLATIONS POLICY AS SUBORDINATED TO THE TERMS & CONDITIONS MASTER AGREEMENT.
1. SHIPPING METHODS AND CARRIERS
HERPTIVARIUS, LLC DBA REPTIVARIUS (“REPTIVARIUS,” “WE,” “US”) UTILIZES LICENSED COMMERCIAL CARRIERS APPROVED FOR THE TRANSPORT OF LIVE ANIMALS AND MERCHANDISE. ALL CARRIER SELECTION, ROUTING, AND METHOD OF SHIPMENT ARE DETERMINED AT THE SOLE DISCRETION OF THE COMPANY. NO TIMED DELIVERY, GUARANTEED ARRIVAL WINDOW, OR ROUTING REQUEST IS BINDING UNLESS EXPRESSLY AGREED TO IN WRITING.
2. LIVE ANIMAL SHIPPING SCHEDULE
LIVE ANIMALS ARE SHIPPED ONLY ON APPROVED SHIPPING DAYS AS DETERMINED BY THE COMPANY BASED ON WEATHER CONDITIONS, CARRIER AVAILABILITY, ANIMAL HEALTH, AND REGULATORY CONSIDERATIONS. SHIPMENTS MAY BE DELAYED OR CANCELED WITHOUT LIABILITY WHERE RISK CONDITIONS EXIST.
3. WEATHER AND ENVIRONMENTAL AUTHORITY
THE COMPANY RESERVES THE UNRESTRICTED RIGHT TO DELAY, HOLD, OR CANCEL ANY SHIPMENT DUE TO TEMPERATURE EXTREMES, STORMS, CLIMATE EVENTS, NATURAL DISASTERS, REGIONAL EMERGENCIES, CARRIER EMBARGOES, OR ANY OTHER CONDITION THAT PRESENTS A HEALTH OR TRANSPORT RISK TO THE ANIMAL. ANY SHIPMENT MADE AT THE CUSTOMER’S INSISTENCE AGAINST SAFETY HOLDS IMMEDIATELY VOIDS ALL LIVE ARRIVAL GUARANTEE RIGHTS.
4. CUSTOMER DELIVERY OBLIGATIONS
THE CUSTOMER IS SOLELY RESPONSIBLE FOR PROVIDING A VALID AND DELIVERABLE SHIPPING ADDRESS AND FOR BEING AVAILABLE TO ACCEPT DELIVERY ON THE FIRST ATTEMPT. CUSTOMER UNAVAILABILITY, ADDRESS ERRORS, MISSED DELIVERY ATTEMPTS, DELIVERY REFUSAL, OR FAILURE TO RETRIEVE HOLD-FOR-PICKUP SHIPMENTS CONSTITUTES MATERIAL BREACH AND VOIDS ALL GUARANTEES.
5. HOLD-FOR-PICKUP SHIPMENTS
HOLD-FOR-PICKUP AT A CARRIER FACILITY MAY BE UTILIZED AND MUST BE RETRIEVED PROMPTLY UPON NOTIFICATION. FAILURE TO RETRIEVE CONSTITUTES DELIVERY REFUSAL BY CONTRACT.
6. SHIPPING RISK TRANSFER
TITLE AND RISK OF LOSS TRANSFER TO THE CUSTOMER UPON CARRIER ACCEPTANCE OF THE SHIPMENT, EXCEPT AS EXPRESSLY OVERRIDDEN BY THE LIVE ARRIVAL GUARANTEE AS THE SOLE REMEDY FOR DOA CLAIMS.
7. CARRIER DELAYS AND INTERRUPTIONS
REPTIVARIUS IS NOT LIABLE FOR CARRIER DELAYS, MECHANICAL FAILURES, ROUTING ERRORS, WEATHER, AVIATION OR VEHICLE INCIDENTS, LABOR STRIKES, GOVERNMENT HOLDS, OR SECURITY EVENTS. ALL SUCH EVENTS FALL UNDER FORCE MAJEURE PROTECTIONS.
8. PROHIBITED DESTINATIONS AND REGULATORY BLOCKS
THE CUSTOMER IS SOLELY RESPONSIBLE FOR ENSURING THAT ALL SHIPMENTS COMPLY WITH ALL FEDERAL, STATE, COUNTY, AND MUNICIPAL LAWS REGARDING POSSESSION AND TRANSPORT. THE COMPANY RESERVES THE RIGHT TO REFUSE, REDIRECT, OR CANCEL SHIPMENTS WHERE SPECIES MAY BE RESTRICTED OR PROHIBITED. ANY REGULATORY SEIZURE IS NON-REFUNDABLE.
9. PACKAGING AND TRANSPORT PROTOCOL
ALL LIVE ANIMALS ARE PACKED USING COMMERCIALLY ACCEPTED PROTOCOLS BASED ON SPECIES, WEATHER, AND TRANSIT DURATION. PACKAGING METHOD SELECTION IS AT THE SOLE DISCRETION OF THE COMPANY.
10. WRONG ADDRESS AND CUSTOMER ERROR
ANY LOSS, DELAY, SEIZURE, OR MORTALITY RESULTING FROM CUSTOMER-PROVIDED ADDRESS ERRORS OR UNAUTHORIZED DELIVERY REDIRECTION CONSTITUTES CUSTOMER NEGLIGENCE AND VOIDS ALL GUARANTEES.
11. DRY GOODS AND MERCHANDISE SHIPPING
MERCHANDISE SHIPPING TIMES ARE ESTIMATES ONLY. LOSS OR DAMAGE IS GOVERNED SOLELY BY THE RETURNS & CANCELLATIONS POLICY. SHIPPING FEES ARE NON-REFUNDABLE.
12. DELIVERY REFUSAL
ANY REFUSAL OF A LIVE ANIMAL SHIPMENT FOR ANY REASON CONSTITUTES AUTOMATIC FORFEITURE OF ALL GUARANTEES AND REFUND RIGHTS.
13. NO SHIPPING WARRANTIES
NO SHIPPING TIME, ARRIVAL TIME, OR CARRIER PERFORMANCE IS WARRANTED. ALL SHIPPING SERVICES ARE PROVIDED AS-IS.
14. DISPUTES AND CHARGEBACKS
ANY CHARGEBACK OR PAYMENT DISPUTE FILED IN VIOLATION OF POLICY CONSTITUTES MATERIAL BREACH AND AUTHORIZES HERPTIVARIUS, LLC DBA REPTIVARIUS TO PURSUE COLLECTION, DAMAGES, AND PERMANENT ACCOUNT TERMINATION.
15. SHIPPING CONTACT