1. What animals does Herptivarius offer?

Herptivarius specializes in premium-quality captive-bred reptiles, with a focus on selective-line pythons and boas. Availability varies throughout the year, and some animals may only be offered during specific seasonal windows.

2. How do I know when new animals are available?

New arrivals and availability updates are posted on our website when appropriate. Because availability is limited, we recommend checking the site periodically for updates.

3. Do you offer care guidance or husbandry information?

Yes — Herptivarius is committed to elevating standards within the reptile hobby. We provide detailed care information on our website to help customers make informed, ethical, and responsible decisions.

4. What payment methods do you accept?

Accepted payment options are listed at checkout. These may expand over time as our business grows.

5. Do you ship reptiles?

Yes. Reptiles are shipped overnight via FedEx Priority to your nearest FedEx Hub for pickup. This method provides the safest and most controlled environment for live animal transit.

6. What is your Live Arrival Guarantee?

Herptivarius provides a Live Arrival Guarantee when all shipping, weather, and pickup requirements are followed. Full details are available on our Shipping & DOA Policy page.

7. Do you allow local pickup?

Local pickup may be available on a limited case-by-case basis. Please contact us directly to inquire.

8. How do I contact customer support?

All customer inquiries can be directed to support@herptivarius.com. We respond within 24–48 hours, excluding weekends and U.S. federal holidays.

9. Can I request additional photos or videos of an animal?

Yes — when feasible, Herptivarius can provide additional photographs or videos to help you make an informed decision. Turnaround time may vary depending on schedule and animal care routines.

10. Do you offer holds or payment plans?

Short-term holds may be available on a limited basis. All hold terms must be agreed upon in writing.

11. What if I’m new to reptiles — can you help me choose an animal?

Absolutely. We believe education and responsible ownership are essential. You can contact us with any questions about temperament, size, enclosure requirements, or species suitability.

12. Will the FAQ section be updated?

Yes — this FAQ is a living resource. As customers ask new questions over time, we’ll continue to expand this section to provide clear and helpful information.