ADA DELIVERY ACCOMMODATION POLICY

HERPTIVARIUS, LLC

EFFECTIVE DATE: DECEMBER 2025

LAST UPDATED: DECEMBER 2025

SUPREMACY; INCORPORATION; NO INDEPENDENT REMEDIES: THIS ADA DELIVERY ACCOMMODATION POLICY IS EXPRESSLY INCORPORATED INTO AND GOVERNED BY THE HERPTIVARIUS, LLC TERMS & CONDITIONS AND IS STRICTLY SUBORDINATE THERETO. THIS POLICY DEFINES THE PROCESS AND LIMITATIONS FOR REQUESTING DELIVERY-RELATED ACCOMMODATIONS OR MODIFICATIONS BASED ON DISABILITY, INCLUDING WHERE SHIPPING OR TRANSPORTATION IS INVOLVED. NO PROVISION OF THIS POLICY CREATES ANY INDEPENDENT RIGHT, WARRANTY, OR REMEDY OUTSIDE THE SOLE AUTHORITY OF THE TERMS & CONDITIONS MASTER AGREEMENT. IN THE EVENT OF ANY CONFLICT, THE TERMS & CONDITIONS AND APPLICABLE LAW CONTROL.

PURPOSE AND SCOPE: HERPTIVARIUS, LLC IS COMMITTED TO PROVIDING REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES WHEN REQUIRED BY LAW. THIS POLICY APPLIES TO DELIVERY-RELATED REQUESTS THAT SEEK A MODIFICATION TO STANDARD SHIPPING, HOLD-FOR-PICKUP, OR TRANSFER PROCEDURES FOR GOODS OR LIVE ANIMALS. THIS POLICY DOES NOT APPLY TO EMPLOYEE ACCOMMODATIONS, WHICH ARE GOVERNED BY SEPARATE EMPLOYMENT POLICIES.

CORE PRINCIPLE; SAFETY AND LEGAL COMPLIANCE FIRST: ANY DELIVERY-RELATED ACCOMMODATION MUST PRESERVE ANIMAL WELFARE, PUBLIC SAFETY, AND OPERATIONAL SECURITY. HERPTIVARIUS, LLC WILL NOT APPROVE OR PERFORM ANY ACCOMMODATION THAT WOULD REQUIRE OR ENCOURAGE VIOLATION OF FEDERAL, STATE, OR LOCAL LAW, INCLUDING TRANSPORTATION SAFETY REQUIREMENTS, CARRIER RULES, AIRLINE RULES, OR REGULATORY RESTRICTIONS GOVERNING LIVE ANIMAL TRANSPORT.

TRANSPORTATION AND REGULATORY LIMITATIONS: DELIVERY-RELATED ACCOMMODATIONS ARE SUBJECT TO OPERATIONAL FEASIBILITY AND ALL APPLICABLE TRANSPORTATION AND SAFETY REQUIREMENTS, INCLUDING ANY DOT/FMCSA OR COMMERCIAL MOTOR VEHICLE RULES THAT MAY APPLY BASED ON VEHICLE TYPE, USE, ROUTE, CARGO, OR JURISDICTION. IF A REQUEST WOULD REQUIRE A LEVEL OF TRANSPORTATION AUTHORITY, REGISTRATION, LICENSING, DRIVER QUALIFICATION, OR MEDICAL CERTIFICATION THAT IS NOT AVAILABLE OR LEGALLY PERMISSIBLE FOR HERPTIVARIUS, LLC AT THAT TIME, THE REQUEST WILL BE DENIED OR MODIFIED TO A LAWFUL ALTERNATIVE.

INTERSTATE DELIVERY LIMITATION: ANY REQUEST INVOLVING INTERSTATE DELIVERY, ROUTING ACROSS STATE LINES, OR OTHER INTERJURISDICTIONAL TRANSPORT CONSIDERATIONS MAY BE LIMITED OR DENIED BASED ON REGULATORY FEASIBILITY, INSURANCE LIMITATIONS, AND OPERATIONAL RISK. HERPTIVARIUS, LLC DOES NOT GUARANTEE THAT IT CAN OR WILL PROVIDE DIRECT INTERSTATE DELIVERY AS AN ACCOMMODATION.

MEDICAL AND DRIVER-QUALIFICATION LIMITATION: HERPTIVARIUS, LLC WILL NOT ASSIGN, PERMIT, OR REQUIRE ANY INDIVIDUAL TO PERFORM DRIVING OR TRANSPORT DUTIES FOR WHICH THEY ARE NOT LEGALLY QUALIFIED, SAFETY-QUALIFIED, OR MEDICALLY QUALIFIED. IF QUALIFICATION OR MEDICAL LIMITATIONS EXIST, DELIVERY MODIFICATIONS WILL BE EVALUATED ONLY THROUGH LAWFUL ALTERNATIVES.

REASONABLE ALTERNATIVES: WHEN A REQUESTED DELIVERY MODIFICATION IS NOT LEGALLY PERMISSIBLE, WOULD CREATE AN UNDUE HARDSHIP, OR WOULD COMPROMISE ANIMAL SAFETY OR OPERATIONAL SECURITY, HERPTIVARIUS, LLC MAY OFFER ALTERNATIVE ACCOMMODATIONS WHERE APPROPRIATE. ALTERNATIVES MAY INCLUDE MODIFIED PICKUP ARRANGEMENTS, EXTENDED COORDINATION WINDOWS WITH APPROVED CARRIERS, ACCESSIBLE COMMUNICATION METHODS, AUTHORIZED THIRD-PARTY CARRIER OPTIONS, OR OTHER MODIFICATIONS THAT ACHIEVE SUBSTANTIALLY EQUIVALENT ACCESS WITHOUT VIOLATING LAW OR SAFETY REQUIREMENTS.

NO GUARANTEED OUTCOME; CASE-BY-CASE REVIEW: DELIVERY AS AN ACCOMMODATION IS NOT GUARANTEED. ALL REQUESTS ARE REVIEWED ON A CASE-BY-CASE BASIS AND ARE SUBJECT TO LEGAL, SAFETY, AND OPERATIONAL FEASIBILITY. APPROVAL OF ANY REQUEST IS NOT A WAIVER OF THIS POLICY, DOES NOT CREATE PRECEDENT, AND DOES NOT OBLIGATE HERPTIVARIUS, LLC TO APPROVE SIMILAR REQUESTS IN THE FUTURE.

REQUEST PROCEDURE AND TIMING: REQUESTS MUST BE MADE IN WRITING AS EARLY AS PRACTICABLE AND PRIOR TO SHIPMENT OR SCHEDULING. THE REQUEST MUST IDENTIFY THE SPECIFIC BARRIER ENCOUNTERED AND THE ACCOMMODATION BEING REQUESTED. WHERE NECESSARY TO EVALUATE THE REQUEST, HERPTIVARIUS, LLC MAY ASK FOR REASONABLE INFORMATION OR DOCUMENTATION CONSISTENT WITH APPLICABLE LAW. FAILURE TO MAKE A TIMELY REQUEST MAY LIMIT AVAILABLE OPTIONS.

WRITTEN PRE-APPROVAL REQUIREMENT: ANY MODIFIED SHIPPING, DELIVERY, ROUTING, TIMING, CARRIER CHANGE, IN-PERSON TRANSFER, OR AIRLINE-ASSISTED TRANSPORT MUST BE PRE-APPROVED IN WRITING BY HERPTIVARIUS, LLC TO REMAIN ELIGIBLE FOR ANY APPLICABLE GUARANTEES OR REMEDIES UNDER THE TERMS & CONDITIONS. UNAUTHORIZED CHANGES BY THE CUSTOMER OR ANY THIRD PARTY VOID ELIGIBILITY FOR ANY LIVE ARRIVAL OR SHIPPING-RELATED REMEDY AS SET FORTH IN THE TERMS & CONDITIONS AND RELATED POLICIES.

DENIAL GROUNDS: HERPTIVARIUS, LLC MAY DENY A REQUEST THAT WOULD CREATE UNDUE HARDSHIP, REQUIRE ILLEGAL CONDUCT, CONFLICT WITH CARRIER OR AIRLINE RULES, COMPROMISE ANIMAL WELFARE, INCREASE RISK BEYOND STANDARD INDUSTRY PRACTICES, OR MATERIALLY IMPAIR OPERATIONAL SECURITY.

TO REQUEST A DELIVERY-RELATED ACCOMMODATION: LEGAL@HERPTIVARIUS.COM.