LIVE ARRIVAL & LIMITED ANIMAL WARRANTY

EFFECTIVE DATE: DECEMBER 2025

LAST UPDATED: DECEMBER 2025

MASTER GUARANTEE; NON-STACKING; TERMS CONTROL:

THIS MASTER GUARANTEE CONSOLIDATES AND REPLACES ALL LIVE ARRIVAL, ANIMAL HEALTH, CONDITION, AND REPRESENTATION ASSURANCES INTO ONE SINGLE, NON-STACKABLE FRAMEWORK. THIS MASTER GUARANTEE IS EXPRESSLY INCORPORATED INTO AND GOVERNED BY THE HERPTIVARIUS, LLC TERMS & CONDITIONS AND IS STRICTLY SUBORDINATE THERETO. THIS MASTER GUARANTEE OPERATES IN COORDINATION WITH THE SHIPPING POLICY AND RETURNS & CANCELLATIONS POLICY. IN THE EVENT OF ANY CONFLICT, THE TERMS & CONDITIONS CONTROL.

WARRANTY CUTOFF AT DELIVERY; NO POST-DELIVERY WINDOW: ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, AND ANY ANIMAL HEALTH, CONDITION, OR REPRESENTATION ASSURANCES, TERMINATE IMMEDIATELY UPON SUCCESSFUL DELIVERY AND ACCEPTANCE OF THE ANIMAL BY THE CUSTOMER. NO POST-DELIVERY TIME WINDOW IS RECOGNIZED, OFFERED, OR IMPLIED UNDER ANY CIRCUMSTANCES. ANY POST-DELIVERY ASSISTANCE, REPLACEMENT, STORE CREDIT, OR ACCOMMODATION PROVIDED BY HERPTIVARIUS, LLC IS STRICTLY VOLUNTARY, CASE-BY-CASE, AND DOES NOT CREATE ANY CONTRACTUAL RIGHT, PRECEDENT, OR CONTINUING OBLIGATION.

SCOPE OF LIVE ARRIVAL: SUBJECT TO STRICT COMPLIANCE WITH THIS MASTER GUARANTEE, HERPTIVARIUS, LLC GUARANTEES LIVE ARRIVAL ONLY, MEANING THE ANIMAL IS ALIVE AT THE TIME THE SHIPMENT IS RECEIVED BY THE CUSTOMER OR, FOR RESIDENTIAL DELIVERY, AT THE TIME OF THE FIRST DELIVERY ATTEMPT. THIS GUARANTEE DOES NOT EXTEND TO POST-DELIVERY HEALTH, LONG-TERM SURVIVAL, TEMPERAMENT, FEEDING RESPONSE, REPRODUCTIVE PERFORMANCE, COLORATION, WEIGHT CHANGE, SHEDDING QUALITY, DISEASE DEVELOPMENT, PARASITES, BEHAVIORAL ADJUSTMENT, OR ANY OTHER BIOLOGICAL VARIABLE AFTER DELIVERY.

PRE-SHIPMENT CONDITION AND ACCURATE IDENTIFICATION: WHILE THE ANIMAL IS IN OUR CARE AND PRIOR TO SHIPMENT, HERPTIVARIUS, LLC COMMERCIALLY INSPECTS ANIMALS AND SHIPS ONLY ANIMALS BELIEVED FIT FOR TRANSPORT. TO THE BEST OF OUR KNOWLEDGE AT THE TIME OF SALE, WE REPRESENT THAT THE SPECIES AND IDENTIFICATION ARE ACCURATE, AND SEX, MORPH/GENETICS, AND OTHER DESCRIPTIVE DETAILS ARE PROVIDED AS DISCLOSED IN THE LISTING (INCLUDING ANY UNSEXED OR UNKNOWN/UNCONFIRMED GENETIC OUTCOMES WHEN APPLICABLE). THESE PRE-SHIPMENT REPRESENTATIONS DO NOT CREATE ANY POST-DELIVERY WARRANTY OR TIME WINDOW.

SHIPPING REQUIREMENTS TO QUALIFY: TO QUALIFY FOR LIVE ARRIVAL COVERAGE, THE SHIPMENT MUST BE SENT USING AN APPROVED OVERNIGHT SERVICE SELECTED BY HERPTIVARIUS, LLC, WEATHER MUST BE WITHIN SAFE RANGES FOR ORIGIN, DESTINATION, AND ROUTING HUBS AS DETERMINED BY HERPTIVARIUS, LLC, ALL SHIPPING CHARGES MUST BE PAID IN FULL PRIOR TO SHIPMENT, AND THE CUSTOMER MUST USE APPROVED HOLD-FOR-PICKUP AT A CARRIER FACILITY WHEN REQUIRED BY HERPTIVARIUS, LLC. ANY UNAUTHORIZED CHANGE TO SHIPPING, DELIVERY, ROUTING, TIMING, HOLD STATUS, OR CARRIER SELECTION BY THE CUSTOMER WITHOUT PRIOR WRITTEN APPROVAL VOIDS THIS MASTER GUARANTEE.

DELIVERY AND RECEIPT REQUIREMENTS: THE CUSTOMER MUST ACCEPT DELIVERY ON THE FIRST DELIVERY ATTEMPT OR TIMELY RETRIEVE THE SHIPMENT FROM THE CARRIER FACILITY UPON NOTIFICATION, AS APPLICABLE. MISSED DELIVERY, PACKAGE LEFT UNATTENDED, DELIVERY REFUSAL, ADDRESS ERRORS, CUSTOMER UNAVAILABILITY, OR CUSTOMER-CAUSED DELAYS IMMEDIATELY VOID THIS MASTER GUARANTEE. HERPTIVARIUS, LLC RESERVES THE SOLE AND UNRESTRICTED RIGHT TO DELAY, HOLD, OR CANCEL SHIPMENT DUE TO WEATHER, CLIMATE EVENTS, TEMPERATURE EXTREMES, NATURAL DISASTER, CARRIER EMBARGO, REGIONAL EMERGENCY, OR ANY OTHER RISK FACTOR. ANY SHIPMENT MADE AT THE CUSTOMER’S INSISTENCE AGAINST A SAFETY OR WEATHER HOLD VOIDS ALL LIVE ARRIVAL RIGHTS.

CUSTOMER PRE-SHIPMENT OBLIGATIONS: THE CUSTOMER IS SOLELY RESPONSIBLE FOR ENSURING THAT SPECIES-APPROPRIATE HOUSING, TEMPERATURE GRADIENTS, HUMIDITY LEVELS, SECURITY MEASURES, AND REQUIRED EQUIPMENT ARE FULLY PREPARED AND OPERATIONAL PRIOR TO SHIPMENT. FAILURE TO PREPARE APPROPRIATE HOUSING CONSTITUTES ASSUMPTION OF RISK AND MAY VOID ANY DISCRETIONARY CONSIDERATION.

CLAIM EVIDENCE AND STRICT NOTICE DEADLINE: IN THE RARE EVENT OF A QUALIFYING DEAD ON ARRIVAL EVENT, THE CUSTOMER MUST PROVIDE WRITTEN NOTICE AND CLEAR PHOTO AND VIDEO EVIDENCE WITHIN ONE HOUR OF THE FIRST DELIVERY ATTEMPT FOR RESIDENTIAL DELIVERY OR WITHIN ONE HOUR OF CARRIER FACILITY PICKUP, AS APPLICABLE. THE CUSTOMER MAY BE REQUIRED TO PROVIDE ADDITIONAL VERIFICATION, INCLUDING PHOTOS/VIDEO OF THE SHIPPING BOX, INTERIOR PACKAGING, AND TEMPERATURE INFORMATION. FAILURE TO MEET THE STRICT ONE-HOUR NOTICE DEADLINE VOIDS ALL RIGHTS UNDER THIS MASTER GUARANTEE.

UNBOXING DOCUMENTATION REQUIREMENT: TO REDUCE FRAUD AND VERIFY TRANSPORT CONDITIONS, THE CUSTOMER MUST VIDEO RECORD THE UNBOXING PROCESS IN A SINGLE CONTINUOUS, UNEDITED RECORDING AND OPEN THE PACKAGE PROMPTLY UPON RECEIPT. ANY FAILURE TO PROVIDE CLEAR, UNEDITED DOCUMENTATION WHEN REQUESTED MAY VOID THE CLAIM.

EXCLUSIONS: THIS MASTER GUARANTEE DOES NOT APPLY, AND IS EXPRESSLY VOID, IN CIRCUMSTANCES INCLUDING BUT NOT LIMITED TO MISSED DELIVERY OR FAILURE TO RETRIEVE HOLD-FOR-PICKUP, PACKAGE LEFT UNATTENDED, DELIVERY REFUSAL, CUSTOMER-PROVIDED ADDRESS ERRORS, UNAUTHORIZED CARRIER HOLD OR REDIRECTION, WEATHER OR SAFETY CONDITIONS DEEMED UNSAFE BY HERPTIVARIUS, LLC, CARRIER OR ROUTING DELAYS, LOCATION-BASED DELIVERY LIMITATIONS (INCLUDING RURAL OR NON-STANDARD SERVICE AREAS), REGULATORY SEIZURE OR GOVERNMENT INTERCEPTION, PROHIBITED SPECIES INTERDICTION, CUSTOMER NEGLIGENCE, IMPROPER ACCLIMATION, TEMPERATURE-INAPPROPRIATE HOUSING, COHABITATION OR CONTACT WITH OTHER ANIMALS, OR ANY ATTEMPT TO TRANSFER, REHOME, OR RESHIP THE ANIMAL PRIOR TO CLAIM RESOLUTION.

PROHIBITED OR RESTRICTED SPECIES; REGULATORY SEIZURE: IF AN ANIMAL IS PROHIBITED, RESTRICTED, OR UNLAWFULLY POSSESSED IN THE CUSTOMER’S JURISDICTION, ALL GUARANTEES AND REMEDIES ARE IMMEDIATELY VOID. THIS MASTER GUARANTEE PROVIDES NO REMEDY FOR REGULATORY SEIZURE, ILLEGAL POSSESSION, OR GOVERNMENT-DIRECTED SURRENDER, WHICH ARE GOVERNED EXCLUSIVELY BY THE TERMS & CONDITIONS AND THE PROHIBITED SPECIES & REGULATORY COMPLIANCE POLICY.

WRONG ANIMAL OR ORDER ISSUES: ANY CLAIMS REGARDING WRONG ANIMAL RECEIPT, ORDER DISCREPANCIES, OR NON-DOA ISSUES ARE GOVERNED EXCLUSIVELY BY THE RETURNS & CANCELLATIONS POLICY AND THE TERMS & CONDITIONS, NOT BY THIS LIVE ARRIVAL GUARANTEE.

REMEDY; SOLE DISCRETION; SHIPPING NON-REFUNDABLE: UPON VERIFICATION OF A QUALIFYING CLAIM, HERPTIVARIUS, LLC WILL DETERMINE THE REMEDY AT SOLE DISCRETION. REMEDIES, IF ANY, MAY INCLUDE REPLACEMENT OF THE ANIMAL, STORE CREDIT TOWARD A FUTURE PURCHASE, OR REFUND OF THE ANIMAL’S PURCHASE PRICE ONLY. SHIPPING FEES AND OTHER TRANSPORT-RELATED CHARGES ARE NON-REFUNDABLE UNDER ALL CIRCUMSTANCES.

EXCLUSIVE REMEDY; NON-STACKING: THIS LIVE ARRIVAL GUARANTEE IS THE SOLE AND EXCLUSIVE REMEDY FOR QUALIFYING DEAD ON ARRIVAL CLAIMS. THE CUSTOMER WAIVES ANY RIGHT TO SEEK REMEDY UNDER ANY OTHER POLICY, PAYMENT PROCESSOR RULESET, OR COMMON LAW THEORY FOR DOA CLAIMS. ANY ATTEMPT TO STACK REMEDIES CONSTITUTES MATERIAL BREACH OF CONTRACT.

CHARGEBACK AND DISPUTE ABUSE: ANY PAYMENT DISPUTE, CHARGEBACK, REVERSAL, OR PROCESSOR CLAIM FILED PRIOR TO COMPLETION OF CLAIM REVIEW OR IN VIOLATION OF THE TERMS & CONDITIONS CONSTITUTES MATERIAL BREACH, VOIDS ALL GUARANTEES AND ANY PENDING OR FUTURE REMEDY, AND AUTHORIZES HERPTIVARIUS, LLC TO PURSUE COLLECTION, CIVIL DAMAGES, AND PERMANENT SERVICE TERMINATION.

DISPOSITION OF REMAINS: DISPOSITION OF ANY DECEASED ANIMAL REMAINS IS THE SOLE RESPONSIBILITY OF THE CUSTOMER AND MUST COMPLY WITH ALL FEDERAL, STATE, AND LOCAL LAW. HERPTIVARIUS, LLC PROVIDES NO LEGAL ADVICE REGARDING DISPOSAL OR REPORTING REQUIREMENTS.

ADA AND REASONABLE ACCOMMODATIONS: HERPTIVARIUS, LLC WILL CONSIDER REASONABLE MODIFICATIONS TO STANDARD SHIPPING OR DELIVERY PROCEDURES FOR QUALIFIED INDIVIDUALS WITH DISABILITIES WHEN REQUIRED BY LAW, UPON TIMELY WRITTEN REQUEST AND, WHERE APPROPRIATE, DOCUMENTATION. ALL REQUESTS ARE REVIEWED CASE-BY-CASE AND APPROVAL IS NOT GUARANTEED. ANY APPROVED MODIFICATION MUST BE PRE-APPROVED IN WRITING BY HERPTIVARIUS, LLC PRIOR TO SHIPMENT TO REMAIN ELIGIBLE FOR LIVE ARRIVAL COVERAGE. HERPTIVARIUS, LLC MAY DENY REQUESTS THAT CREATE UNDUE HARDSHIP, COMPROMISE ANIMAL SAFETY OR WELFARE, VIOLATE CARRIER/AIRLINE OR GOVERNMENTAL REQUIREMENTS, OR MATERIALLY INCREASE RISK BEYOND STANDARD INDUSTRY PRACTICES. ACCOMMODATION REQUESTS MUST BE SUBMITTED IN WRITING TO THE CONTACTS LISTED BELOW.

CONTACT: OPERATIONS@HERPTIVARIUS.COM & LEGAL@HERPTIVARIUS.COM

CONFIRMATION OF ACCEPTANCE: BY PLACING AN ORDER FOR A LIVE ANIMAL, THE CUSTOMER AFFIRMS THAT THEY HAVE READ, UNDERSTAND, AND AGREE TO THIS MASTER GUARANTEE IN FULL WITHOUT EXCEPTION.