LIVE ANIMAL TRANSPORT COMPLIANCE POLICY

HERPTIVARIUS, LLC

EFFECTIVE DATE: DECEMBER 2025

LAST UPDATED: DECEMBER 2025

SUPREMACY; INCORPORATION; NO INDEPENDENT REMEDIES: THIS LIVE ANIMAL TRANSPORT COMPLIANCE POLICY IS EXPRESSLY INCORPORATED INTO AND GOVERNED BY THE HERPTIVARIUS, LLC TERMS & CONDITIONS AND IS STRICTLY SUBORDINATE THERETO. THIS POLICY OPERATES IN CONJUNCTION WITH THE SHIPPING POLICY, LIVE ARRIVAL GUARANTEE, RETURNS & CANCELLATIONS POLICY, HEALTH, HYGIENE & BIOSECURITY POLICY, ANIMAL TRANSPORT & WELFARE POLICY, ADA DELIVERY ACCOMMODATION POLICY, AND ALL OTHER GOVERNING DOCUMENTS. NO PROVISION OF THIS POLICY CREATES ANY INDEPENDENT RIGHT, WARRANTY, OR REMEDY OUTSIDE THE SOLE AUTHORITY OF THE TERMS & CONDITIONS MASTER AGREEMENT. IN THE EVENT OF ANY CONFLICT, THE TERMS & CONDITIONS AND APPLICABLE LAW CONTROL.

PURPOSE AND COMPLIANCE PRINCIPLE: HERPTIVARIUS, LLC TRANSPORTS LIVE ANIMALS ONLY THROUGH METHODS INTENDED TO COMPLY WITH APPLICABLE FEDERAL, STATE, AND LOCAL LAW, CARRIER REQUIREMENTS, PLATFORM RULES, AND WELFARE-BASED INDUSTRY PRACTICES. TRANSPORT IS A REGULATED, RISK-SENSITIVE ACTIVITY. WHERE COMPLIANCE OR WELFARE RISK EXISTS, HERPTIVARIUS, LLC WILL DELAY, HOLD, REDIRECT, OR CANCEL TRANSPORT WITHOUT LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SCOPE: THIS POLICY APPLIES TO ALL LIVE ANIMAL SHIPMENTS, LOCAL OR IN-STATE TRANSPORT, THIRD-PARTY CARRIER HANDOFFS, HOLD-FOR-PICKUP ARRANGEMENTS, CUSTOMER PICKUPS WHERE OFFERED, AND ANY MOVEMENT OF LIVE ANIMALS UNDER THE CARE, CUSTODY, OR CONTROL OF HERPTIVARIUS, LLC. THIS POLICY APPLIES TO ALL OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES ACTING FOR OR ON BEHALF OF HERPTIVARIUS, LLC.

COMPLIANCE RESPONSIBILITY ALLOCATION: HERPTIVARIUS, LLC IS RESPONSIBLE FOR COMPLIANCE WITH ITS OWN OPERATIONAL PROCEDURES, PACKAGING METHODS, AND TRANSPORT DECISIONS WHILE AN ANIMAL REMAINS UNDER COMPANY CONTROL. THE CUSTOMER IS SOLELY RESPONSIBLE FOR ENSURING THAT POSSESSION, RECEIPT, AND KEEPING OF ANY ANIMAL IS LAWFUL IN THE CUSTOMER’S JURISDICTION AND FOR PROVIDING COMPLETE, ACCURATE DELIVERY INFORMATION. THE CUSTOMER’S FAILURE TO VERIFY LEGALITY, PROVIDE ACCURATE INFORMATION, OR MEET RECEIPT REQUIREMENTS MAY VOID GUARANTEES AND REMEDIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

DESTINATION AND SPECIES LEGALITY CONTROLS: HERPTIVARIUS, LLC RESERVES THE RIGHT TO REFUSE, CANCEL, OR MODIFY ANY TRANSACTION OR SHIPMENT WHERE A SPECIES MAY BE PROHIBITED, RESTRICTED, OR SUBJECT TO PERMITTING REQUIREMENTS IN ANY DESTINATION OR TRANSIT JURISDICTION, OR WHERE REGULATORY SEIZURE OR INTERDICTION RISK EXISTS. ANY REGULATORY SEIZURE, QUARANTINE ORDER, MANDATORY SURRENDER, OR GOVERNMENT INTERCEPTION DURING TRANSIT IS GOVERNED EXCLUSIVELY BY THE TERMS & CONDITIONS AND THE PROHIBITED SPECIES AND REGULATORY COMPLIANCE POLICY.

CARRIER AND SERVICE PROVIDER COMPLIANCE: HERPTIVARIUS, LLC UTILIZES ONLY TRANSPORT METHODS AND CARRIERS IT DEEMS APPROPRIATE FOR LIVE ANIMAL TRANSPORT. CARRIER SELECTION, ROUTING, SERVICE LEVEL, HOLD-FOR-PICKUP REQUIREMENTS, AND HANDOFF PROCEDURES ARE DETERMINED AT THE SOLE DISCRETION OF HERPTIVARIUS, LLC BASED ON COMPLIANCE, WELFARE, WEATHER, SECURITY, AND OPERATIONAL CONDITIONS. CUSTOMER REQUESTS ARE NOT BINDING UNLESS APPROVED IN WRITING BY HERPTIVARIUS, LLC.

WEATHER HOLDS AND ENVIRONMENTAL COMPLIANCE: HERPTIVARIUS, LLC MAY IMPOSE WEATHER HOLDS OR SEASONAL RESTRICTIONS AT ANY TIME DUE TO TEMPERATURE EXTREMES, STORMS, CLIMATE EVENTS, NATURAL DISASTER, ROUTING HUB CONDITIONS, CARRIER EMBARGOES, OR OTHER ENVIRONMENTAL RISK FACTORS. SHIPMENTS WILL NOT BE AUTHORIZED CONTRARY TO A WELFARE OR COMPLIANCE HOLD. ANY SHIPMENT INITIATED OR MODIFIED AT THE CUSTOMER’S INSISTENCE AGAINST COMPLIANCE OR SAFETY GUIDANCE MAY VOID GUARANTEES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

PACKAGING AND LABELING COMPLIANCE: HERPTIVARIUS, LLC USES SPECIES-APPROPRIATE PACKAGING INTENDED TO MEET OR EXCEED COMMERCIALLY ACCEPTED LIVE ANIMAL TRANSPORT PROTOCOLS, INCLUDING SECURE CONTAINMENT, VENTILATION, THERMAL MANAGEMENT, AND LEAK AND ESCAPE PREVENTION. PACKAGING METHODS AND LABELING PRACTICES ARE SELECTED BY HERPTIVARIUS, LLC AND MAY CHANGE WITHOUT NOTICE BASED ON SPECIES, WEATHER, ROUTING, DURATION, AND COMPLIANCE RISK. NO CUSTOMER MAY DIRECT OR REQUIRE PACKAGING MODIFICATIONS.

TRANSPORT SECURITY AND CHAIN OF CUSTODY: HERPTIVARIUS, LLC MAINTAINS CONTROLLED HANDLING AND LIMITED ACCESS DURING PACKING, STAGING, AND HANDOFF. ONCE A SHIPMENT IS ACCEPTED BY A THIRD-PARTY CARRIER, CHAIN OF CUSTODY AND HANDLING CONDITIONS MAY BE SUBJECT TO THE CARRIER’S OPERATIONAL ENVIRONMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIRD-PARTY HANDLING RISK IS ALLOCATED AS SET FORTH IN THE TERMS & CONDITIONS AND SHIPPING POLICY, SUBJECT ONLY TO THE LIVE ARRIVAL GUARANTEE WHERE APPLICABLE.

DELIVERY AND RECEIPT COMPLIANCE REQUIREMENTS: LIVE ANIMALS MUST BE ACCEPTED ON THE FIRST DELIVERY ATTEMPT OR RETRIEVED PROMPTLY WHEN HOLD-FOR-PICKUP IS USED. THE CUSTOMER MUST BE AVAILABLE AND MUST ENSURE THE DELIVERY INFORMATION IS CORRECT AND DELIVERABLE. MISSED DELIVERY ATTEMPTS, DELIVERY REFUSAL, CUSTOMER-CAUSED DELAYS, UNAUTHORIZED REDIRECTION, OR FAILURE TO RETRIEVE HOLD-FOR-PICKUP SHIPMENTS MAY CONSTITUTE MATERIAL BREACH AND MAY VOID GUARANTEES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ADA AND MODIFIED DELIVERY REQUESTS: HERPTIVARIUS, LLC MAY CONSIDER REASONABLE MODIFICATIONS TO STANDARD DELIVERY PROCEDURES WHERE REQUIRED BY LAW AND WHERE SUCH MODIFICATIONS ARE COMPLIANCE-FEASIBLE AND DO NOT COMPROMISE ANIMAL WELFARE OR SECURITY. ALL MODIFIED DELIVERY ARRANGEMENTS MUST BE PRE-APPROVED IN WRITING BY HERPTIVARIUS, LLC TO REMAIN ELIGIBLE FOR ANY GUARANTEE. NO MODIFICATION WILL BE PROVIDED WHERE IT WOULD VIOLATE FEDERAL, STATE, OR LOCAL LAW, CARRIER RULES, OR SAFETY STANDARDS, OR WHERE IT WOULD CREATE UNDUE HARDSHIP OR MATERIAL RISK.

INCIDENTS, DELAYS, AND FORCE MAJEURE: HERPTIVARIUS, LLC IS NOT LIABLE FOR TRANSPORT INTERRUPTIONS CAUSED BY WEATHER, SECURITY EVENTS, MECHANICAL FAILURE, AVIATION OR VEHICLE INCIDENTS, LABOR DISRUPTION, GOVERNMENT HOLDS, OR OTHER EVENTS BEYOND REASONABLE CONTROL. SUCH EVENTS ARE GOVERNED BY THE TERMS & CONDITIONS FORCE MAJEURE PROVISIONS AND CARRIER OPERATIONAL RISK ALLOCATION, SUBJECT ONLY TO THE LIVE ARRIVAL GUARANTEE WHERE APPLICABLE.

RECORDKEEPING AND COOPERATION: HERPTIVARIUS, LLC MAY MAINTAIN TRANSPORT RECORDS INCLUDING SHIPPING LABELS, ROUTING INFORMATION, WEATHER HOLD DECISIONS, PACKAGING CONFIGURATIONS, DELIVERY CONFIRMATIONS, AND CUSTOMER COMMUNICATIONS FOR COMPLIANCE, WELFARE, AND DISPUTE RESOLUTION PURPOSES. WHERE LAWFUL, THE CUSTOMER AGREES TO PROVIDE REASONABLE COOPERATION AND DOCUMENTATION NECESSARY TO VERIFY A CLAIM OR INVESTIGATE A COMPLIANCE INCIDENT.

NO TRANSPORT OUTCOME WARRANTY: TRANSPORT INVOLVES VARIABLES BEYOND THE CONTROL OF ANY SELLER, INCLUDING THIRD-PARTY CARRIER OPERATIONS AND ENVIRONMENTAL CONDITIONS. HERPTIVARIUS, LLC MAKES NO WARRANTY REGARDING DELIVERY TIMING OR CARRIER PERFORMANCE. ANY REMEDY FOR A QUALIFYING DEAD ON ARRIVAL CLAIM IS GOVERNED EXCLUSIVELY BY THE LIVE ARRIVAL GUARANTEE AND TERMS & CONDITIONS, AND ALL OTHER REMEDIES ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ENFORCEMENT: VIOLATION OF TRANSPORT REQUIREMENTS, UNAUTHORIZED CHANGES TO DELIVERY ARRANGEMENTS, OR BAD-FAITH CONDUCT THAT INCREASES COMPLIANCE RISK MAY CONSTITUTE MATERIAL BREACH AND MAY RESULT IN ORDER CANCELLATION WHERE PERMITTED, REFUSAL OF SERVICE, OR TERMINATION OF FUTURE TRANSACTIONS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

MODIFICATION AUTHORITY: HERPTIVARIUS, LLC RESERVES THE UNRESTRICTED RIGHT TO MODIFY THIS POLICY AT ANY TIME TO REFLECT CHANGES IN LAW, CARRIER REQUIREMENTS, PLATFORM RULES, OR OPERATIONAL RISK. CONTINUED USE OF THE WEBSITE OR SERVICES CONSTITUTES ACCEPTANCE OF ALL REVISIONS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

CONTACT: LEGAL@HERPTIVARIUS.COM