LIVE ANIMAL CARRIER INTERFACE & TRANSPORT COMPLIANCE POLICY

HERPTIVARIUS, LLC

EFFECTIVE DATE: DECEMBER 2025

LAST UPDATED: DECEMBER 2025

SUPREMACY; INCORPORATION; NO INDEPENDENT REMEDIES: THIS LIVE ANIMAL CARRIER INTERFACE & TRANSPORT COMPLIANCE POLICY IS EXPRESSLY INCORPORATED INTO AND GOVERNED BY THE HERPTIVARIUS, LLC TERMS & CONDITIONS AND IS STRICTLY SUBORDINATE THERETO. THIS POLICY OPERATES IN CONJUNCTION WITH THE LIVE ANIMAL TRANSPORT COMPLIANCE POLICY, ANIMAL TRANSPORT & WELFARE POLICY, SHIPPING POLICY, LIVE ARRIVAL GUARANTEE, RETURNS & CANCELLATIONS POLICY, HEALTH, HYGIENE & BIOSECURITY POLICY, CUSTOMER CONDUCT POLICY, AND ALL OTHER GOVERNING DOCUMENTS. NO PROVISION OF THIS POLICY CREATES ANY INDEPENDENT RIGHT, WARRANTY, OR REMEDY OUTSIDE THE SOLE AUTHORITY OF THE TERMS & CONDITIONS MASTER AGREEMENT. IN THE EVENT OF ANY CONFLICT, THE TERMS & CONDITIONS AND APPLICABLE LAW CONTROL.

PURPOSE AND INTERFACE PRINCIPLE: HERPTIVARIUS, LLC UTILIZES THIRD-PARTY CARRIERS AND RELATED SERVICE PROVIDERS FOR THE TRANSPORT OF LIVE ANIMALS WHEN DEEMED APPROPRIATE. THIS POLICY DEFINES THE OPERATIONAL AND COMPLIANCE STANDARDS GOVERNING HOW HERPTIVARIUS, LLC INTERFACES WITH CARRIERS, HOW CHAIN OF CUSTODY IS MANAGED, WHAT CONDITIONS APPLY TO HANDOFF, HOLD, AND DELIVERY, AND HOW TRANSPORT-RELATED RISK IS ALLOCATED TO MAINTAIN WELFARE, SECURITY, AND RECORD INTEGRITY.

SCOPE: THIS POLICY APPLIES TO ALL LIVE ANIMAL SHIPMENTS THAT INVOLVE A THIRD-PARTY CARRIER, HUB, FACILITY, HOLD-FOR-PICKUP LOCATION, SORT CENTER, OR ANY OTHER NON-HERPTIVARIUS, LLC ENTITY THAT PARTICIPATES IN THE MOVEMENT, STORAGE, OR DELIVERY OF A LIVE ANIMAL PACKAGE. THIS POLICY APPLIES TO ALL OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS ACTING ON BEHALF OF HERPTIVARIUS, LLC IN CONNECTION WITH TRANSPORT OPERATIONS.

CARRIER SELECTION AND SERVICE LEVEL CONTROL: ALL CARRIER SELECTION, SERVICE LEVEL, ROUTING, HUB UTILIZATION, HOLD-FOR-PICKUP REQUIREMENTS, AND SHIPMENT TIMING ARE DETERMINED AT THE SOLE DISCRETION OF HERPTIVARIUS, LLC BASED ON WELFARE RISK, WEATHER, SECURITY CONDITIONS, CARRIER AVAILABILITY, AND COMPLIANCE CONSTRAINTS. CUSTOMER REQUESTS REGARDING CARRIER, ROUTE, DELIVERY TIMING, OR SPECIAL HANDLING ARE NOT BINDING UNLESS EXPRESSLY APPROVED IN WRITING BY HERPTIVARIUS, LLC.

CARRIER RULES AND OPERATIONAL CONSTRAINTS: ONCE A SHIPMENT IS ACCEPTED BY A CARRIER, THE SHIPMENT MAY BE SUBJECT TO THE CARRIER’S OPERATIONAL ENVIRONMENT, HANDLING PRACTICES, FACILITY CONDITIONS, SECURITY PROCEDURES, AND ROUTING DECISIONS. HERPTIVARIUS, LLC DOES NOT CONTROL CARRIER EMPLOYEE CONDUCT, HUB TEMPERATURE CONDITIONS, VEHICLE CONDITIONS, AIRCRAFT SCHEDULING, MECHANICAL EVENTS, LABOR DISRUPTIONS, GOVERNMENT HOLDS, SECURITY INCIDENTS, OR OTHER CARRIER OPERATIONS BEYOND REASONABLE INFLUENCE.

CHAIN OF CUSTODY AND HANDOFF STANDARD: HERPTIVARIUS, LLC MAINTAINS CONTROLLED ACCESS AND LIMITED HANDLING DURING PACKING, STAGING, AND PRE-HANDOFF PHASES. HANDOFF TO A CARRIER CONSTITUTES TRANSFER INTO THIRD-PARTY CONTROL FOR TRANSPORT PURPOSES. CUSTODY TRANSFER, RISK OF LOSS, AND RESPONSIBILITY ALLOCATION ARE GOVERNED BY THE TERMS & CONDITIONS AND SHIPPING POLICY, SUBJECT ONLY TO THE LIVE ARRIVAL GUARANTEE AS THE SOLE AND EXCLUSIVE REMEDY FOR QUALIFYING DEAD ON ARRIVAL CLAIMS WHERE APPLICABLE.

LABELING, ACCEPTANCE, AND DOCUMENTATION: HERPTIVARIUS, LLC MAY UTILIZE LABELING, DECLARATIONS, SERVICE NOTATIONS, HOLD-REQUESTS, AND OTHER CARRIER-FACING INSTRUCTIONS CONSISTENT WITH OPERATIONAL NEED AND COMPLIANCE RISK. HERPTIVARIUS, LLC MAY MAINTAIN INTERNAL RECORDS OF SHIPPING LABELS, ACCEPTANCE SCANS, HANDOFF CONFIRMATIONS, ROUTING INFORMATION, TRACKING EVENTS, WEATHER HOLD DECISIONS, AND CUSTOMER COMMUNICATIONS FOR PURPOSES OF COMPLIANCE, WELFARE CONTROL, DISPUTE RESOLUTION, FRAUD PREVENTION, AND RECORD INTEGRITY.

HOLD-FOR-PICKUP REQUIREMENTS AND FACILITY INTERFACE: WHERE HOLD-FOR-PICKUP IS REQUIRED OR AUTHORIZED, THE CUSTOMER MUST RETRIEVE THE SHIPMENT PROMPTLY UPON CARRIER NOTIFICATION. FAILURE TO RETRIEVE A HOLD-FOR-PICKUP SHIPMENT IN A TIMELY MANNER CONSTITUTES DELIVERY REFUSAL BY CONTRACT AND MAY VOID GUARANTEES TO THE MAXIMUM EXTENT PERMITTED BY LAW. HERPTIVARIUS, LLC MAY REQUIRE HOLD-FOR-PICKUP FOR WELFARE OR SECURITY REASONS, INCLUDING TO REDUCE EXPOSURE TO WEATHER, PORCH THEFT, MISSED DELIVERY, OR UNATTENDED PACKAGE RISK.

FIRST ATTEMPT DELIVERY AND CUSTOMER AVAILABILITY: LIVE ANIMAL SHIPMENTS MUST BE ACCEPTED ON THE FIRST DELIVERY ATTEMPT UNLESS HOLD-FOR-PICKUP IS USED. THE CUSTOMER IS RESPONSIBLE FOR BEING AVAILABLE, PROVIDING ACCURATE DELIVERY INFORMATION, AND ENSURING ACCESSIBILITY OF THE DELIVERY LOCATION. MISSED DELIVERY ATTEMPTS, ADDRESS ERRORS, DELIVERY REFUSAL, CUSTOMER-CAUSED DELAYS, OR UNAUTHORIZED REDIRECTION MAY CONSTITUTE MATERIAL BREACH AND MAY VOID GUARANTEES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

UNAUTHORIZED CUSTOMER MODIFICATIONS AND CARRIER CONTACT: THE CUSTOMER MAY NOT MODIFY, REDIRECT, HOLD, RELEASE, RESCHEDULE, OR OTHERWISE ALTER ANY LIVE ANIMAL SHIPMENT THROUGH DIRECT CARRIER CONTACT WITHOUT PRIOR WRITTEN APPROVAL FROM HERPTIVARIUS, LLC. ANY UNAUTHORIZED CHANGE TO SHIPPING, DELIVERY, ROUTING, TIMING, OR CARRIER HANDLING INSTRUCTIONS VOIDS THE LIVE ARRIVAL GUARANTEE AND ALL TRANSPORT-RELATED REMEDIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. THIS REQUIREMENT EXISTS TO PRESERVE WELFARE CONTROLS, CHAIN OF CUSTODY, AND RECORD INTEGRITY.

CARRIER DELAYS, INTERRUPTIONS, AND FORCE MAJEURE: HERPTIVARIUS, LLC IS NOT LIABLE FOR CARRIER DELAYS OR INTERRUPTIONS, INCLUDING WEATHER INTERFERENCE, ROUTING ERRORS, MECHANICAL FAILURES, AVIATION OR VEHICLE INCIDENTS, LABOR DISRUPTION, SECURITY EVENTS, GOVERNMENT HOLDS, OR FACILITY CLOSURES. SUCH EVENTS ARE ALLOCATED AS OPERATIONAL RISK UNDER THE TERMS & CONDITIONS FORCE MAJEURE AND RISK ALLOCATION PROVISIONS, SUBJECT ONLY TO THE LIVE ARRIVAL GUARANTEE WHERE APPLICABLE.

TEMPERATURE AND ENVIRONMENTAL CONDITIONS DURING CARRIER CONTROL: CARRIER FACILITIES, VEHICLES, AND HUBS MAY BE SUBJECT TO TEMPERATURE VARIATION, AIRFLOW DIFFERENCES, HANDLING DELAYS, AND ENVIRONMENTAL CONDITIONS OUTSIDE HERPTIVARIUS, LLC CONTROL. HERPTIVARIUS, LLC PACKAGING PROTOCOLS ARE INTENDED TO MITIGATE REASONABLE RISK, BUT NO SHIPMENT CAN BE WARRANTED AGAINST ALL ENVIRONMENTAL VARIABLES ONCE IN CARRIER CONTROL. ANY REMEDY FOR A QUALIFYING DEAD ON ARRIVAL CLAIM IS GOVERNED EXCLUSIVELY BY THE LIVE ARRIVAL GUARANTEE.

SECURITY EVENTS, THEFT, AND UNATTENDED PACKAGE RISK: LIVE ANIMALS MUST NOT BE LEFT UNATTENDED. IF A CARRIER LEAVES A PACKAGE UNATTENDED, OR IF A PACKAGE IS STOLEN, MISDELIVERED, OR RELEASED WITHOUT SIGNATURE OR WITHOUT A CONTROLLED HANDOFF, SUCH EVENTS MAY BE GOVERNED BY CARRIER PROCEDURES AND THE TERMS & CONDITIONS RISK ALLOCATION, SUBJECT ONLY TO THE LIVE ARRIVAL GUARANTEE WHERE APPLICABLE AND WHERE QUALIFYING CONDITIONS ARE MET. HERPTIVARIUS, LLC MAY REQUIRE HOLD-FOR-PICKUP OR SIGNATURE CONTROLS TO REDUCE THIS RISK.

CLAIM COOPERATION AND EVIDENCE PRESERVATION: WHERE A TRANSPORT INCIDENT OCCURS, THE CUSTOMER MUST PRESERVE PACKAGING MATERIALS, MAINTAIN VIDEO OR PHOTO EVIDENCE WHERE REQUIRED BY THE LIVE ARRIVAL GUARANTEE, AND PROVIDE WRITTEN NOTICE WITHIN REQUIRED TIME LIMITS. HERPTIVARIUS, LLC MAY REQUEST ADDITIONAL INFORMATION REASONABLY NECESSARY TO VERIFY THE INCIDENT, INCLUDING TRACKING HISTORY, DELIVERY CONFIRMATION DATA, PHOTOS OF THE BOX AND INTERNAL PACKAGING, AND TEMPERATURE MEASUREMENT WHERE AVAILABLE. FAILURE TO COOPERATE OR PRESERVE EVIDENCE MAY VOID GUARANTEE RIGHTS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

NO AGENCY RELATIONSHIP WITH CARRIERS: THIRD-PARTY CARRIERS ARE INDEPENDENT ENTITIES. NOTHING IN THIS POLICY CREATES AN AGENCY, PARTNERSHIP, JOINT VENTURE, OR EMPLOYMENT RELATIONSHIP BETWEEN HERPTIVARIUS, LLC AND ANY CARRIER. CARRIER ACTIONS ARE NOT REPRESENTATIONS OF HERPTIVARIUS, LLC AND ARE GOVERNED BY THE CARRIER’S OWN POLICIES AND PROCEDURES.

DISPUTE PROCESS ALIGNMENT: TRANSPORT DISPUTES MUST BE SUBMITTED THROUGH HERPTIVARIUS, LLC DISPUTE CHANNELS IN ACCORDANCE WITH THE COMPLAINTS & DISPUTE RESOLUTION INTEGRITY POLICY AND THE TERMS & CONDITIONS. THE CUSTOMER MAY NOT INITIATE PAYMENT DISPUTES, CHARGEBACKS, OR PROCESSOR CLAIMS AS A SUBSTITUTE FOR THE CONTRACTUAL DISPUTE PROCESS. ANY SUCH ACTION MAY CONSTITUTE MATERIAL BREACH AND MAY VOID PENDING OR FUTURE REMEDIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ENFORCEMENT: VIOLATION OF THIS POLICY, INCLUDING UNAUTHORIZED CARRIER MODIFICATIONS OR BAD-FAITH CONDUCT THAT INCREASES TRANSPORT RISK, MAY CONSTITUTE MATERIAL BREACH AND MAY RESULT IN ORDER CANCELLATION WHERE PERMITTED, REFUSAL OF SERVICE, AND TERMINATION OF FUTURE TRANSACTIONS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

MODIFICATION AUTHORITY: HERPTIVARIUS, LLC RESERVES THE UNRESTRICTED RIGHT TO MODIFY THIS POLICY AT ANY TIME TO REFLECT CHANGES IN LAW, CARRIER REQUIREMENTS, PLATFORM RULES, OR OPERATIONAL RISK. CONTINUED USE OF THE WEBSITE OR SERVICES CONSTITUTES ACCEPTANCE OF ALL REVISIONS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

CONTACT: OPERATIONS@HERPTIVARIUS.COM, LEGAL@HERPTIVARIUS.COM