CUSTOMER CONDUCT, AUCTIONS, AND BIDDING INTEGRITY POLICY

HERPTIVARIUS, LLC

EFFECTIVE DATE: DECEMBER 2025

LAST UPDATED: DECEMBER 2025

THIS CUSTOMER CONDUCT, AUCTIONS, AND BIDDING INTEGRITY POLICY IS EXPRESSLY INCORPORATED INTO AND GOVERNED BY THE HERPTIVARIUS, LLC TERMS & CONDITIONS AND IS STRICTLY SUBORDINATE THERETO. THIS POLICY GOVERNS CUSTOMER BEHAVIOR, INTERACTIONS, TRANSACTIONS, AUCTION PARTICIPATION, AND ALL COMMUNICATIONS WITH HERPTIVARIUS, LLC. NO PROVISION OF THIS POLICY CREATES ANY INDEPENDENT RIGHT, WARRANTY, OR REMEDY OUTSIDE THE SOLE AUTHORITY OF THE TERMS & CONDITIONS MASTER AGREEMENT.

STANDARD OF CUSTOMER CONDUCT

ALL CUSTOMERS, PROSPECTIVE CUSTOMERS, AND THIRD PARTIES INTERACTING WITH HERPTIVARIUS, LLC ARE REQUIRED TO CONDUCT THEMSELVES IN GOOD FAITH, WITH HONESTY, AND IN A MANNER CONSISTENT WITH PROFESSIONAL COMMERCIAL TRANSACTIONS. ABUSIVE, HARASSING, THREATENING, COERCIVE, DEFAMATORY, DECEPTIVE, OR BAD-FAITH CONDUCT IS STRICTLY PROHIBITED.

PROHIBITED CONDUCT INCLUDES BUT IS NOT LIMITED TO MISREPRESENTATION OF INTENT TO PURCHASE, ATTEMPTS TO CIRCUMVENT POLICIES, PRESSURE OR COERCION OF STAFF, HARASSMENT THROUGH EMAIL OR SOCIAL MEDIA, FRAUDULENT DISPUTES OR CHARGEBACKS, FALSE CLAIMS, OR ANY CONDUCT THAT CALLS INTO QUESTION THE INTEGRITY, SAFETY, OR OPERATIONAL STABILITY OF HERPTIVARIUS, LLC.

GOOD-FAITH TRANSACTION REQUIREMENT

ALL ORDERS, INQUIRIES, RESERVATIONS, AND BIDS MUST BE MADE WITH A GENUINE INTENT AND ABILITY TO COMPLETE PAYMENT AND COMPLY WITH ALL APPLICABLE POLICIES. ATTEMPTS TO RESERVE, HOLD, BID, OR OTHERWISE REMOVE ITEMS FROM AVAILABILITY WITHOUT A GOOD-FAITH INTENT TO COMPLETE THE TRANSACTION CONSTITUTE MATERIAL BREACH OF CONTRACT.

AUCTIONS AND COMPETITIVE BIDDING PARTICIPATION

PARTICIPATION IN ANY AUCTION, LISTING, OR COMPETITIVE BIDDING PROCESS ASSOCIATED WITH HERPTIVARIUS, LLC CONSTITUTES A LEGALLY BINDING COMMITMENT TO COMPLETE PAYMENT IF THE BID IS ACCEPTED OR THE AUCTION IS WON, SUBJECT TO THE TERMS & CONDITIONS AND ANY APPLICABLE PLATFORM RULES. BIDDERS ARE SOLELY RESPONSIBLE FOR ENSURING THEY ARE LEGALLY ELIGIBLE, FINANCIALLY PREPARED, AND ABLE TO COMPLETE PAYMENT AND DELIVERY REQUIREMENTS PRIOR TO PLACING ANY BID.

NON-PAYING BIDDER CONDUCT

FAILURE TO COMPLETE PAYMENT WITHIN THE REQUIRED TIMEFRAME AFTER WINNING AN AUCTION OR HAVING A BID ACCEPTED CONSTITUTES NON-PAYING BIDDER CONDUCT AND IS STRICTLY PROHIBITED. THIS INCLUDES GHOSTING, PAYMENT DELAYS WITHOUT COMMUNICATION, REPEATED EXCUSES, POST-AUCTION PRICE RENEGOTIATION ATTEMPTS, OR EFFORTS TO VOID A WINNING BID WITHOUT LEGALLY VALID CAUSE.

BID MANIPULATION AND AUCTION ABUSE

HERPTIVARIUS, LLC STRICTLY PROHIBITS SHILL BIDDING, BID INFLATION, BID RETRACTION ABUSE, COORDINATED OR COLLUSIVE BIDDING, USE OF MULTIPLE ACCOUNTS, UNAUTHORIZED THIRD-PARTY PROXY BIDDING, OR ANY CONDUCT INTENDED TO MANIPULATE AUCTION OUTCOMES, ARTIFICIALLY INFLUENCE PRICING, OR DISRUPT FAIR COMPETITION.

NO OBLIGATION TO HOLD, EXTEND, OR REOFFER

IN THE EVENT OF NON-PAYMENT, BREACH, OR AUCTION ABUSE, HERPTIVARIUS, LLC IS UNDER NO OBLIGATION TO EXTEND PAYMENT DEADLINES, HOLD ANIMALS OR PRODUCTS, REOFFER ITEMS AT THE SAME PRICE, OR PROVIDE FUTURE BIDDING OPPORTUNITIES. ALL RESULTING COSTS, DELAYS, RISKS, OR LOSSES MAY BE ALLOCATED TO THE BREACHING PARTY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ENFORCEMENT AUTHORITY AND CONSEQUENCES

VIOLATIONS OF THIS POLICY MAY RESULT IN IMMEDIATE BID CANCELLATION, ORDER VOIDING, ACCOUNT SUSPENSION OR TERMINATION, PERMANENT BIDDING OR PURCHASING BAN, REFUSAL OF FUTURE SERVICE, PLATFORM REPORTING, FORFEITURE OF DEPOSITS WHERE APPLICABLE, AND PURSUIT OF CIVIL REMEDIES OR COST RECOVERY WHERE PERMITTED BY LAW. ENFORCEMENT DECISIONS ARE MADE AT THE SOLE DISCRETION OF HERPTIVARIUS, LLC.

PLATFORM COOPERATION AND RECORD INTEGRITY

WHERE AUCTIONS OR SALES OCCUR THROUGH THIRD-PARTY PLATFORMS, HERPTIVARIUS, LLC MAY COOPERATE WITH PLATFORM OPERATORS, PAYMENT PROCESSORS, OR REGULATORY AUTHORITIES BY PROVIDING RELEVANT DOCUMENTATION FOR FRAUD PREVENTION, DISPUTE RESOLUTION, OR POLICY ENFORCEMENT, CONSISTENT WITH THE PRIVACY & COOKIE POLICY AND APPLICABLE LAW.

NO RETALIATION OR POLICY CIRCUMVENTION

ATTEMPTS TO RETALIATE AGAINST HERPTIVARIUS, LLC, ITS STAFF, OR ASSOCIATED PLATFORMS THROUGH PUBLIC SMEAR, THREATS, FALSE REPORTS, OR ABUSIVE COMMUNICATION FOLLOWING POLICY ENFORCEMENT CONSTITUTE SEPARATE AND INDEPENDENT VIOLATIONS OF CUSTOMER CONDUCT AND MAY RESULT IN ADDITIONAL CONSEQUENCES.

CONFIRMATION OF ACCEPTANCE

BY PLACING AN ORDER, SUBMITTING A BID, OR OTHERWISE INTERACTING WITH HERPTIVARIUS, LLC IN A COMMERCIAL CONTEXT, THE CUSTOMER AFFIRMS THAT THEY HAVE READ, UNDERSTAND, AND AGREE TO THIS CUSTOMER CONDUCT, AUCTIONS, AND BIDDING INTEGRITY POLICY IN FULL WITHOUT EXCEPTION.