ANIMAL TRANSPORT & WELFARE POLICY

HERPTIVARIUS, LLC

EFFECTIVE DATE: DECEMBER 2025

LAST UPDATED: DECEMBER 2025

SUPREMACY; INCORPORATION; NO INDEPENDENT REMEDIES: THIS ANIMAL TRANSPORT & WELFARE POLICY IS EXPRESSLY INCORPORATED INTO AND GOVERNED BY THE HERPTIVARIUS, LLC TERMS & CONDITIONS AND IS STRICTLY SUBORDINATE THERETO. THIS POLICY OPERATES IN CONJUNCTION WITH THE LIVE ARRIVAL GUARANTEE, SHIPPING POLICY, RETURNS & CANCELLATIONS POLICY, HEALTH, HYGIENE & BIOSECURITY POLICY, CUSTOMER CONDUCT POLICY, AND ALL OTHER GOVERNING DOCUMENTS. NO PROVISION OF THIS POLICY CREATES ANY INDEPENDENT RIGHT, WARRANTY, OR REMEDY OUTSIDE THE SOLE AUTHORITY OF THE TERMS & CONDITIONS MASTER AGREEMENT. IN THE EVENT OF ANY CONFLICT, THE TERMS & CONDITIONS AND APPLICABLE LAW CONTROL.

PURPOSE AND WELFARE FIRST PRINCIPLE: HERPTIVARIUS, LLC TRANSPORTS AND SHIPS LIVE ANIMALS ONLY UNDER CONDITIONS INTENDED TO PRIORITIZE ANIMAL WELFARE, SAFETY, AND HUMAN RESPONSIBILITY. TRANSPORT IS TREATED AS A CONTROLLED, RISK-SENSITIVE EVENT AND NOT AS A ROUTINE COMMODITY SHIPMENT. WHERE WELFARE, SAFETY, OR REGULATORY RISK EXISTS, HERPTIVARIUS, LLC WILL DELAY, HOLD, OR CANCEL TRANSPORT WITHOUT LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SCOPE: THIS POLICY APPLIES TO ALL LIVE ANIMAL SHIPMENTS, LOCAL TRANSPORT, THIRD-PARTY CARRIER HANDOFFS, HOLD-FOR-PICKUP ARRANGEMENTS, CUSTOMER PICKUPS WHERE OFFERED, AND ANY COMPANY-RELATED HANDLING OR MOVEMENT OF LIVE ANIMALS. THIS POLICY APPLIES TO ALL OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND ANY INDIVIDUAL ACTING ON BEHALF OF HERPTIVARIUS, LLC.

TRANSPORT AUTHORITY AND DISCRETION: ALL TRANSPORT METHODS, ROUTING, PACKAGING CONFIGURATIONS, TIMING, AND CARRIER SELECTION ARE DETERMINED AT THE SOLE DISCRETION OF HERPTIVARIUS, LLC BASED ON ANIMAL WELFARE, SPECIES REQUIREMENTS, WEATHER, CARRIER AVAILABILITY, OPERATIONAL CONDITIONS, AND REGULATORY CONSTRAINTS. CUSTOMER REQUESTS REGARDING ROUTING, TIMING, OR HANDOFF PROCEDURES ARE NOT BINDING UNLESS EXPRESSLY APPROVED IN WRITING BY HERPTIVARIUS, LLC.

WEATHER, SEASONAL, AND ENVIRONMENTAL LIMITATIONS: HERPTIVARIUS, LLC MAY IMPOSE WEATHER HOLDS OR SEASONAL RESTRICTIONS AT ANY TIME. TRANSPORT MAY BE DELAYED OR CANCELED DUE TO TEMPERATURE EXTREMES, STORMS, CLIMATE EVENTS, NATURAL DISASTER, CARRIER EMBARGO, REGIONAL EMERGENCY, ROUTING HUB CONDITIONS, OR ANY OTHER ENVIRONMENTAL FACTOR THAT PRESENTS WELFARE RISK. NO TRANSPORT WILL BE PERFORMED AT THE CUSTOMER’S INSISTENCE AGAINST A WELFARE OR WEATHER HOLD. WHERE A CUSTOMER REQUESTS OR CAUSES TRANSPORT CONTRARY TO WELFARE GUIDANCE WITHOUT PRIOR WRITTEN APPROVAL, ALL GUARANTEES MAY BE VOID TO THE MAXIMUM EXTENT PERMITTED BY LAW.

PACKAGING AND WELFARE CONTROLS: ALL LIVE ANIMALS ARE PACKED USING SPECIES-APPROPRIATE, COMMERCIALLY ACCEPTED METHODS INTENDED TO MINIMIZE STRESS, PREVENT ESCAPE, REDUCE INJURY RISK, AND MAINTAIN THERMAL STABILITY. PACKAGING MAY INCLUDE INSULATION, VENTILATION CONTROLS, SECURE CONTAINMENT, HUMIDITY CONTROL WHERE APPROPRIATE, AND TEMPERATURE MANAGEMENT AIDS WHEN CONDITIONS WARRANT. PACKAGING METHODS ARE SELECTED TO PRIORITIZE ANIMAL SAFETY OVER CUSTOMER PREFERENCE. NO CUSTOMER MAY REQUIRE OR AUTHORIZE PACKAGING MODIFICATIONS.

TRANSPORT DURATION MINIMIZATION: HERPTIVARIUS, LLC PRIORITIZES TRANSPORT METHODS THAT MINIMIZE TOTAL TIME IN TRANSIT. UNNECESSARY LAYOVERS, NONESSENTIAL HANDOFFS, AND EXTENDED HOLD PERIODS ARE AVOIDED WHERE PRACTICABLE. WHEN HOLD-FOR-PICKUP IS USED, PROMPT RETRIEVAL IS REQUIRED TO PROTECT WELFARE.

PRE-TRANSPORT FITNESS FOR TRAVEL: HERPTIVARIUS, LLC WILL NOT SHIP AN ANIMAL BELIEVED TO BE UNFIT FOR TRANSPORT. FITNESS FOR TRAVEL IS DETERMINED SOLELY BY HERPTIVARIUS, LLC BASED ON OBSERVATION, SPECIES NEEDS, AND WELFARE RISK. HERPTIVARIUS, LLC MAY DELAY OR CANCEL TRANSPORT IF FEEDING STATUS, HYDRATION STATUS, SHEDDING STATUS, RECENT BREEDING EVENTS, RECENT MEDICAL EVENTS, TEMPERAMENT, OR OTHER BIOLOGICAL FACTORS CREATE INCREASED RISK.

HUMANE HANDLING STANDARD: ALL HANDLING DURING TRANSPORT PREPARATION IS PERFORMED USING LOW-STRESS, CONTROLLED METHODS. ROUGH HANDLING, UNNECESSARY EXPOSURE, PROLONGED RESTRAINT, OR CARELESS MOVEMENT IS PROHIBITED. ACCESS TO ANIMALS DURING PACKING AND PRE-SHIPMENT STAGING IS LIMITED TO AUTHORIZED PERSONNEL ONLY.

THIRD-PARTY CARRIER AND HANDOFF LIMITATIONS: WHEN THIRD-PARTY CARRIERS OR SERVICE PROVIDERS ARE USED, HERPTIVARIUS, LLC MAY REQUIRE SPECIFIC HANDOFF METHODS, HOLD-FOR-PICKUP PROCEDURES, OR ACCEPTANCE CONDITIONS TO REDUCE WELFARE RISK. HERPTIVARIUS, LLC DOES NOT CONTROL THIRD-PARTY EMPLOYEE CONDUCT, HUB CONDITIONS, SECURITY EVENTS, OR ROUTING DECISIONS ONCE A SHIPMENT IS ACCEPTED BY THE CARRIER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIRD-PARTY CARRIER RISK IS ALLOCATED AS SET FORTH IN THE SHIPPING POLICY AND TERMS & CONDITIONS, SUBJECT ONLY TO THE LIVE ARRIVAL GUARANTEE WHERE APPLICABLE.

CUSTOMER DELIVERY AND RECEIPT RESPONSIBILITIES: THE CUSTOMER IS RESPONSIBLE FOR PROVIDING A VALID, DELIVERABLE ADDRESS WHERE APPLICABLE, BEING AVAILABLE TO ACCEPT DELIVERY ON THE FIRST ATTEMPT, OR PROMPTLY RETRIEVING A HOLD-FOR-PICKUP SHIPMENT. THE CUSTOMER MUST HAVE SPECIES-APPROPRIATE HOUSING PREPARED AND STABLE PRIOR TO TRANSPORT ARRIVAL, INCLUDING TEMPERATURE GRADIENT, HUMIDITY, SECURITY, AND QUARANTINE CAPABILITY. FAILURE TO MEET RECEIPT OBLIGATIONS OR PREPARE APPROPRIATE HOUSING MAY VOID GUARANTEES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ANIMAL WELFARE UPON ARRIVAL: UPON DELIVERY OR PICKUP, THE CUSTOMER ASSUMES RESPONSIBILITY FOR IMMEDIATE WELFARE, INCLUDING SAFE UNBOXING, PROMPT TRANSFER TO A PREPARED ENCLOSURE, MINIMIZATION OF HANDLING, AND APPROPRIATE ACCLIMATION. TRANSPORT IS A STRESS EVENT AND POST-TRANSPORT SUPPORTIVE CARE IS REQUIRED. HERPTIVARIUS, LLC STRONGLY RECOMMENDS QUARANTINE OF ALL NEW ARRIVALS TO PROTECT EXISTING ANIMALS AND TO SUPPORT HEALTH STABILITY.

NO LONG-TERM OUTCOME GUARANTEE: HERPTIVARIUS, LLC DOES NOT GUARANTEE LONG-TERM HEALTH OUTCOMES, FEEDING RESPONSE, TEMPERAMENT, REPRODUCTIVE PERFORMANCE, COLORATION, OR OTHER BIOLOGICAL VARIABLES AFTER DELIVERY. ANY GUARANTEE RELATED TO TRANSPORT IS GOVERNED EXCLUSIVELY BY THE LIVE ARRIVAL GUARANTEE AND THE TERMS & CONDITIONS.

WELFARE-BASED REFUSAL AND CANCELLATION AUTHORITY: HERPTIVARIUS, LLC MAY REFUSE, DELAY, OR CANCEL TRANSPORT WHERE ANIMAL WELFARE RISK EXISTS, WHERE LEGAL OR REGULATORY RISK EXISTS, WHERE CUSTOMER CONDUCT CREATES RISK, OR WHERE OPERATIONAL CONDITIONS PREVENT SAFE TRANSPORT. WHERE CANCELLATION OR DELAY OCCURS, ANY REMEDY, IF ANY, IS GOVERNED EXCLUSIVELY BY THE TERMS & CONDITIONS AND RETURNS & CANCELLATIONS POLICY.

RECORD INTEGRITY AND TRACEABILITY: HERPTIVARIUS, LLC MAY MAINTAIN INTERNAL RECORDS REGARDING TRANSPORT, PACKAGING CONFIGURATION, WEATHER HOLDS, ROUTING, HANDOFFS, AND CUSTOMER COMMUNICATIONS FOR PURPOSES OF WELFARE CONTROL, DISPUTE RESOLUTION, FRAUD PREVENTION, AND OPERATIONAL IMPROVEMENT. SUCH RECORDS ARE PROPRIETARY EXCEPT WHERE DISCLOSURE IS REQUIRED BY LAW OR NECESSARY FOR CLAIM REVIEW UNDER GOVERNING POLICIES.

ENFORCEMENT: VIOLATION OF TRANSPORT INSTRUCTIONS, UNAUTHORIZED MODIFICATIONS TO DELIVERY ARRANGEMENTS, OR BAD-FAITH CONDUCT THAT INCREASES WELFARE RISK MAY CONSTITUTE MATERIAL BREACH AND MAY RESULT IN REFUSAL OF SERVICE, ORDER CANCELLATION WHERE PERMITTED, OR TERMINATION OF FUTURE TRANSACTIONS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

MODIFICATION AUTHORITY: HERPTIVARIUS, LLC RESERVES THE UNRESTRICTED RIGHT TO MODIFY THIS POLICY AT ANY TIME TO REFLECT CHANGES IN LAW, CARRIER REQUIREMENTS, VETERINARY GUIDANCE, OR OPERATIONAL RISK. CONTINUED USE OF THE WEBSITE OR SERVICES CONSTITUTES ACCEPTANCE OF ALL REVISIONS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

CONTACT: LEGAL@HERPTIVARIUS.COM