HERPTIVARIUS DOCTRINE

HERPTIVARIUS, LLC

THE FOLLOWING DOCTRINE ESTABLISHES THE CORE PRINCIPLES OF DISCIPLINE, INTEGRITY, SAFETY, AND ACCOUNTABILITY THAT GOVERN ALL OPERATIONS OF HERPTIVARIUS, LLC, THESE ORDERS EXIST TO PROVIDE GUIDANCE IN ALL CONDITIONS, EXPECTATIONS IN ALL CIRCUMSTANCES, AND CLARITY IN ALL DECISIONS, THEY REPRESENT THE MINIMUM STANDARD OF PROFESSIONALISM REQUIRED OF ANY PERSON WHO ACTS ON BEHALF OF THE COMPANY, WHETHER IN DAILY OPERATIONS, CUSTOMER INTERACTIONS, OR HIGH-STAKES SITUATIONS. THESE GENERAL ORDERS ARE TO BE RESPECTED, ENFORCED, AND REFERENCED AS THE FOUNDATIONAL DOCTRINE OF HERPTIVARIUS, LLC.

1. HOPE FOR THE BEST, DOCUMENT FOR THE WORST, AND LET THE PAPER TRAIL DO THE TALKING.

2. A COMPANY WITHOUT POLICIES IS A LIABILITY, A COMPANY WITH ENFORCED POLICIES IS A FORTRESS.

3. IF IT IS NOT WRITTEN DOWN, IT DID NOT HAPPEN, AND IF IT IS WRITTEN DOWN, IT BETTER BE DEFENSIBLE.

4. TRANSPARENCY IS NOT WEAKNESS, IT IS A WARNING LABEL TO EVERYONE WHO THINKS WE ARE NOT PREPARED.

5. WE DO NOT HIDE OURSTANDARDS, WE PUBLISH THEM SO NO ONE CAN CLAIM THEY WERE SURPRISED BY THEM.

6. EVERY CUSTOMER DESERVES RESPECT, BUT NO CUSTOMER IS ALLOWED TO ABUSE OUR PEOPLE, OUR ANIMALS, OR OUR POLICIES.

7. ADA COMPLIANCE IS NOT A FAVOR OR A COURTESY, IT IS A MINIMUM STANDARD FOR DECENCY AND LEGAL REALITY.

8. OUR ANIMALS ARE NOT PRODUCT TO BE MOVED, THEY ARE LIVING CARGO TO BE PROTECTED.

9. SAFETY FIRST, PROFIT SECOND, REPUTATION ALWAYS.

10. A SIGNATURE ON A POLICY IS NOT INK ON PAPER, IT IS A CONTRACT WITH CONSEQUENCES.

11. IF YOU REPRESENT THE COMPANY, YOU REPRESENT THE COMPANY’S BEST DAY, NOT YOUR WORST MOOD.

12. COMPANY VEHICLES AND ALCOHOL DO NOT MIX, IF YOU NEED A DRINK YOU DO NOT NEED OUR KEYS.

13. TRADE SECRETS ARE NOT JUST FORMULAS AND INVENTIONS, THEY ARE THE DETAILS THAT LET US DO WHAT OTHERS CANNOT.

14. IF SOMEONE COPIES OUR NAME, OUR BRAND, OR OUR VOICE, THEY ARE NOT A FAN, THEY ARE A LEGAL PROJECT.

15. IMPERSONATION IS FLATTERY UNTIL IT TOUCHES OUR TRADEMARKS, THEN IT IS EVIDENCE.

16. SOCIAL MEDIA IS A MEGAPHONE, NOT A TOY, ANYONE HOLDING IT SPEAKS FOR THE COMPANY WHETHER THEY MEAN TO OR NOT.

17. WE DO NOT FEAR SCRUTINY, WE BUILD AS IF EVERY POLICY WILL SOMEDAY BE READ IN A COURTROOM.

18. A POLICY THAT CANNOT BE ENFORCED IS A SUGGESTION, HERPTIVARIUS DOES NOT DEAL IN SUGGESTIONS.

19. OUR REPUTATION IS BUILT ONE INTERACTION AT A TIME AND CAN BE DESTROYED IN ONE INCIDENT, WE PLAN ACCORDINGLY.

20. WE ARE A SMALL COMPANY BUILT WITH BIG COMPANY DISCIPLINE, ANYONE WHO UNDERESTIMATES THAT WILL LEARN WHY THAT WAS A MISTAKE.

21. ANIMAL CARE SHALL ALWAYS BE DETERMINED BY BIOLOGY, SAFETY, AND DOCUMENTED OUTCOMES, NOT BY AESTHETICS, TRENDS, OR COMMERCIAL PRESSURE.

22. EMPLOYEES SHALL REPORT TO WORK ON TIME, PREPARED, AND READY TO PERFORM THEIR DUTIES WITHOUT DELAY OR INTERRUPTION.

23. EMPLOYEE ATTENDANCE SHALL BE MAINTAINED CONSISTENTLY AND ANY DEVIATIONS MUST BE REPORTED ACCORDING TO COMPANY PROCEDURE.

24. PERSONAL APPEARANCE AND DRESS STANDARDS SHALL REFLECT PROFESSIONALISM, SAFETY, AND THE PUBLIC IMAGE OF HERPTIVARIUS.

25. EMPLOYEE BREAKS, MEALS, AND REST PERIODS SHALL BE TAKEN IN ACCORDANCE WITH COMPANY POLICY AND APPLICABLE LAW.

26. EMPLOYEES SHALL USE COMPANY EQUIPMENT, PROPERTY, AND RESOURCES RESPONSIBLY AND FOR AUTHORIZED PURPOSES ONLY.

27. VISITORS, CONTRACTORS, AND THIRD PARTIES ENTERING COMPANY PROPERTY SHALL COMPLY WITH SAFETY AND CONDUCT REQUIREMENTS.

28. CUSTOMER BEHAVIOR SHALL BE RESPECTFUL, SAFE, AND CONSISTENT WITH HERPTIVARIUS STANDARDS WHEN INTERACTING WITH STAFF OR FACILITIES.

29. VENDORS AND BUSINESS PARTNERS SHALL OPERATE ETHICALLY, RELIABLY, AND IN ACCORDANCE WITH HERPTIVARIUS EXPECTATIONS.

30. SAFETY INCIDENTS, UNSAFE CONDITIONS, OR POTENTIAL HAZARDS SHALL BE REPORTED IMMEDIATELY AND ADDRESSED WITHOUT DELAY.

31. EMERGENCY PROCEDURES SHALL BE EXECUTED PROMPTLY AND EXACTLY AS OUTLINED IN COMPANY SAFETY PROTOCOLS.

32. BIOSECURITY PRACTICES SHALL BE FOLLOWED TO PREVENT CROSS CONTAMINATION, DISEASE INTRODUCTION, OR ENVIRONMENTAL HARM.

33. ANIMAL HOUSING ENVIRONMENTS SHALL BE MAINTAINED WITH CONSISTENT TEMPERATURE, HUMIDITY, AND VENTILATION CONTROL.

34. ENCLOSURES SHALL BE CLEANED, MAINTAINED, AND INSPECTED REGULARLY TO ENSURE ANIMAL SAFETY AND WELFARE.

35. ENVIRONMENTAL CHANGES THAT MAY AFFECT ANIMAL HEALTH SHALL BE MADE CAREFULLY AND MONITORED FOR IMPACT.

36. SHIPPING EMBARGOES, WEATHER HOLDS, AND SAFETY DELAYS SHALL BE RESPECTED TO PROTECT LIVE ANIMALS DURING TRANSIT.

37. INTERSTATE AND INTRASTATE SALES SHALL BE REVIEWED FOR SPECIES LEGALITY, CUSTOMER ELIGIBILITY, AND TRANSPORTABILITY.

38. CUSTOMER EDUCATION PROVIDED BY HERPTIVARIUS SHALL BE ROOTED IN RESPONSIBLE, REALISTIC, AND ETHICALLY SOUND HUSBANDRY PRINCIPLES.

39. INTERNAL SYSTEMS, DOCUMENTS, AND COMMUNICATIONS SHALL BE USED HONESTLY AND NEVER ALTERED TO MISLEAD OR MISREPRESENT.

40. STAFF MEMBERS SHALL REPORT ANY SUSPICIOUS ACTIVITY, SECURITY RISK, OR POLICY VIOLATION IMMEDIATELY TO MANAGEMENT.

41. ALCOHOL IS PROHIBITED UNDER ALL CIRCUMSTANCES WHILE ON DUTY, ON COMPANY PROPERTY, AT EVENTS, OR IN COMPANY VEHICLES.

42. EMPLOYEES MAY BE SUBJECT TO RANDOM ALCOHOL OR DRUG TESTING AT THE DISCRETION OF THE COMPANY.

43. LIVE ANIMALS SHIPPED BY HERPTIVARIUS SHALL BE PACKAGED, TRANSPORTED, AND DELIVERED USING METHODS THAT PRIORITIZE ANIMAL SAFETY AND SURVIVAL.

44. CUSTOMER SHIPPING INFORMATION SHALL BE VERIFIED FOR ACCURACY TO PREVENT MISDELIVERY AND TO PROTECT ANIMAL WELFARE.

45. LIVE ARRIVAL GUARANTEES SHALL BE HONORED IN ACCORDANCE WITH CLEARLY STATED CONDITIONS AND VERIFIED CUSTOMER COMPLIANCE.

46. RETURNS, CANCELLATIONS, AND REFUNDS SHALL BE PROCESSED ACCORDING TO DOCUMENTED POLICY AND WITHOUT EXCEPTION.

47. SALES ARE FINAL ON LIVE ANIMALS EXCEPT AS PROVIDED UNDER SPECIFIED GUARANTEE CONDITIONS.

48. BRAND MARKS, LOGOS, TRADE DRESS, AND IDENTIFIERS OF HERPTIVARIUS SHALL BE USED ONLY WITH EXPRESS WRITTEN AUTHORIZATION.

49. MEDIA REQUESTS, LOGO USAGE, AND BRAND LICENSING SHALL REQUIRE FORMAL APPROVAL THROUGH AUTHORIZED COMPANY CHANNELS.

50. COPYRIGHT, TRADEMARK, AND INTELLECTUAL PROPERTY RIGHTS OF HERPTIVARIUS SHALL BE PROTECTED AGAINST UNAUTHORIZED USE OR MISREPRESENTATION.

51. DMCA OR INTELLECTUAL PROPERTY CLAIMS SUBMITTED TO HERPTIVARIUS SHALL BE INVESTIGATED FAIRLY, PROMPTLY, AND IN ACCORDANCE WITH FEDERAL LAW.

52. FRAUDULENT OR BAD FAITH CLAIMS MADE AGAINST HERPTIVARIUS MAY RESULT IN LEGAL ACTION OR PERMANENT CUSTOMER OR VENDOR RESTRICTION.

53. TRADE SECRETS, PROPRIETARY METHODS, AND OPERATIONAL SYSTEMS SHALL BE SAFEGUARDED AGAINST UNAUTHORIZED ACCESS OR DISCLOSURE.

54. INTERNAL INFORMATION SHALL BE ACCESSED ONLY BY AUTHORIZED PERSONNEL WITH A LEGITIMATE BUSINESS NEED.

55. ATTEMPTS TO OBTAIN COMPANY INFORMATION THROUGH UNAUTHORIZED MEANS ARE STRICTLY PROHIBITED AND WILL RESULT IN IMMEDIATE ACTION.

56. ACTS OF MISREPRESENTATION, ESPIONAGE, OR DATA TAMPERING ARE FORBIDDEN AND WILL BE TREATED AS SECURITY VIOLATIONS.

57. COMPANY COMMUNICATIONS SHALL BE TRANSPARENT, ACCURATE, AND CONSISTENT WITH DOCUMENTED POLICY AND ETHICAL STANDARDS.

58. CUSTOMERS AND VISITORS SHALL CONDUCT THEMSELVES SAFELY AND RESPONSIBLY WHILE ON COMPANY PROPERTY OR AT COMPANY EVENTS.

59. INFORMATION PROVIDED TO CUSTOMERS SHALL BE BASED ON DOCUMENTED PRACTICE, ETHICAL STANDARDS, AND RESPONSIBLE HUSBANDRY.

60. OPERATIONS SHALL BE CONDUCTED WITH MAXIMUM TRANSPARENCY EXCEPT WHERE DISCLOSURE WOULD COMPROMISE SAFETY, SECURITY, OR LEGAL OBLIGATIONS.

61. EMPLOYEES SHALL REPORT TO WORK ON TIME, PREPARED, AND READY TO PERFORM THEIR DUTIES WITHOUT DELAY OR INTERRUPTION.

62. EMPLOYEE ATTENDANCE SHALL BE MAINTAINED CONSISTENTLY AND ANY DEVIATIONS MUST BE REPORTED ACCORDING TO COMPANY PROCEDURE.

63. PERSONAL APPEARANCE AND DRESS STANDARDS SHALL REFLECT PROFESSIONALISM, SAFETY, AND THE PUBLIC IMAGE OF HERPTIVARIUS.

64. EMPLOYEE BREAKS, MEALS, AND REST PERIODS SHALL BE TAKEN IN ACCORDANCE WITH COMPANY POLICY AND APPLICABLE LAW.

65. EMPLOYEES SHALL USE COMPANY EQUIPMENT, PROPERTY, AND RESOURCES RESPONSIBLY AND FOR AUTHORIZED PURPOSES ONLY.

66. VISITORS, CONTRACTORS, AND THIRD PARTIES ENTERING COMPANY PROPERTY SHALL COMPLY WITH SAFETY AND CONDUCT REQUIREMENTS.

67. CUSTOMER BEHAVIOR SHALL BE RESPECTFUL, SAFE, AND CONSISTENT WITH HERPTIVARIUS STANDARDS WHEN INTERACTING WITH STAFF OR FACILITIES.

68. VENDORS AND BUSINESS PARTNERS SHALL OPERATE ETHICALLY, RELIABLY, AND IN ACCORDANCE WITH HERPTIVARIUS EXPECTATIONS.

69. SAFETY INCIDENTS, UNSAFE CONDITIONS, OR POTENTIAL HAZARDS SHALL BE REPORTED IMMEDIATELY AND ADDRESSED WITHOUT DELAY.

70. EMERGENCY PROCEDURES SHALL BE EXECUTED PROMPTLY AND EXACTLY AS OUTLINED IN COMPANY SAFETY PROTOCOLS.

71. BIOSECURITY PRACTICES SHALL BE FOLLOWED TO PREVENT CROSS CONTAMINATION, DISEASE INTRODUCTION, OR ENVIRONMENTAL HARM.

72. ANIMAL HOUSING ENVIRONMENTS SHALL BE MAINTAINED WITH CONSISTENT TEMPERATURE, HUMIDITY, AND VENTILATION CONTROL.

73. ENCLOSURES SHALL BE CLEANED, MAINTAINED, AND INSPECTED REGULARLY TO ENSURE ANIMAL SAFETY AND WELFARE.

74. ENVIRONMENTAL CHANGES THAT MAY AFFECT ANIMAL HEALTH SHALL BE MADE CAREFULLY AND MONITORED FOR IMPACT.

75. SHIPPING EMBARGOES, WEATHER HOLDS, AND SAFETY DELAYS SHALL BE RESPECTED TO PROTECT LIVE ANIMALS DURING TRANSIT.

76. INTERSTATE AND INTRASTATE SALES SHALL BE REVIEWED FOR SPECIES LEGALITY, CUSTOMER ELIGIBILITY, AND TRANSPORTABILITY.

77. CUSTOMER EDUCATION PROVIDED BY HERPTIVARIUS SHALL BE ROOTED IN RESPONSIBLE, REALISTIC, AND ETHICALLY SOUND HUSBANDRY PRINCIPLES.

78. INTERNAL SYSTEMS, DOCUMENTS, AND COMMUNICATIONS SHALL BE USED HONESTLY AND NEVER ALTERED TO MISLEAD OR MISREPRESENT.

79. STAFF MEMBERS SHALL REPORT ANY SUSPICIOUS ACTIVITY, SECURITY RISK, OR POLICY VIOLATION IMMEDIATELY TO MANAGEMENT.

80. OPERATIONS SHALL BE CONDUCTED WITH MAXIMUM TRANSPARENCY EXCEPT WHERE DISCLOSURE WOULD COMPROMISE SAFETY, SECURITY, OR LEGAL OBLIGATIONS.

81. BRANDING, LOGOS, AND CORPORATE IDENTIFIERS SHALL BE USED CONSISTENTLY, ACCURATELY, AND ONLY WITH AUTHORIZED APPROVAL.

82. DIGITAL ASSETS INCLUDING IMAGES, VIDEOS, AND GRAPHICS SHALL BE CREATED AND USED IN ACCORDANCE WITH COMPANY STANDARDS AND INTELLECTUAL PROPERTY RIGHTS.

83. INTERNAL AND EXTERNAL COMMUNICATIONS SHALL MAINTAIN ACCURACY, CLARITY, AND PROFESSIONAL REPRESENTATION OF HERPTIVARIUS.

84. EMPLOYEES SHALL AVOID ANY CONFLICT OF INTEREST THAT MAY COMPROMISE COMPANY INTEGRITY OR CUSTOMER TRUST.

85. CONFIDENTIAL INFORMATION SHALL BE PROTECTED FROM UNAUTHORIZED DISCLOSURE AND ACCESSED ONLY FOR LEGITIMATE BUSINESS PURPOSES.

86. MOBILE DEVICES USED DURING WORK MUST BE OPERATED SAFELY, RESPONSIBLY, AND WITHOUT INTERFERING WITH JOB PERFORMANCE OR ANIMAL WELFARE.

87. PHOTOGRAPHY AND VIDEOGRAPHY OF ANIMALS, FACILITIES, OR COMPANY PROPERTY SHALL BE CONDUCTED ONLY IN ACCORDANCE WITH COMPANY GUIDELINES.

88. CUSTOMER DISPUTES SHALL BE HANDLED PROFESSIONALLY, COURTEOUSLY, AND RESOLVED THROUGH DOCUMENTED PROCEDURES.

89. TRANSACTIONS SHALL BE PROCESSED HONESTLY, ACCURATELY, AND IN A MANNER THAT PROTECTS BOTH CUSTOMER AND COMPANY INTERESTS.

90. FRAUD, MISREPRESENTATION, OR PAYMENT MANIPULATION ARE STRICTLY PROHIBITED AND WILL RESULT IN IMMEDIATE ACTION.

91. CUSTOMER INFORMATION RELATED TO BILLING, PAYMENT, OR SHIPPING SHALL BE VERIFIED FOR ACCURACY TO ENSURE SECURE AND SUCCESSFUL DELIVERY.

92. LIVE ANIMAL HANDLING SHALL BE PERFORMED CAREFULLY, CALMLY, AND IN ACCORDANCE WITH SPECIES APPROPRIATE SAFETY STANDARDS.

93. EMPLOYEES SHALL OBSERVE PROPER SANITATION AND BIOSECURITY PRACTICES BETWEEN ANIMAL CONTACTS TO PREVENT CROSS CONTAMINATION.

94. FREEZERS, FEEDING SUPPLIES, AND RODENT STORAGE AREAS SHALL BE MAINTAINED SEPARATELY FROM PERSONAL OR HOUSEHOLD ITEMS AND KEPT IN SANITARY CONDITION.

95. FEEDING PRACTICES SHALL BE PERFORMED RESPONSIBLY, SAFELY, AND IN ACCORDANCE WITH SPECIES APPROPRIATE PROTOCOLS.

96. PERSONNEL SHALL FOLLOW DESIGNATED PATHWAYS, PROCEDURES, AND SAFETY AREAS WHEN MOVING ANIMALS OR EQUIPMENT.

97. COMPANY PROPERTY INCLUDING TOOLS, KEYS, EQUIPMENT, AND TECHNOLOGY SHALL BE RETURNED AND ACCOUNTED FOR WHEN DUTIES ARE COMPLETED.

98. CUSTOMER EDUCATION MATERIALS SHALL BE BASED ON ACCURATE, RESPONSIBLE, AND ETHICALLY INFORMED INFORMATION.

99. STAFF MEMBERS SHALL REPORT ANY SUSPICIOUS ACTIVITY, SECURITY RISK, OR POLICY VIOLATION IMMEDIATELY TO MANAGEMENT.

100. COMPANY OPERATIONS SHALL BE GOVERNED BY HONESTY, SAFETY, AND A COMMITMENT TO THE ETHICAL TREATMENT OF ALL LIVING ANIMALS.

101. CUSTOMERS SHALL PROVIDE ACCURATE INFORMATION AND FOLLOW REQUIRED PROTOCOLS TO ENSURE SAFE AND SUCCESSFUL DELIVERY OF LIVE ANIMALS.

102. CARE SHEETS, GUIDANCE MATERIALS, AND EDUCATIONAL RESOURCES SHALL BE BASED ON RESPONSIBLE, PRACTICAL, AND ETHICALLY SOUND HUSBANDRY.

103. CUSTOMER RESPONSIBILITIES PERTAINING TO ANIMAL CARE SHALL BE CLEARLY COMMUNICATED AND EXPECTED TO BE FOLLOWED WITHOUT EXCEPTION.

104. FACILITIES SHALL BE MAINTAINED IN A CLEAN, ORGANIZED, AND SAFE CONDITION TO SUPPORT ANIMAL WELFARE AND OPERATIONAL EFFICIENCY.

105. EQUIPMENT USED IN ANIMAL CARE OR SHIPPING SHALL BE MAINTAINED IN PROPER WORKING ORDER AND INSPECTED REGULARLY.

106. PERSONNEL SHALL USE APPROPRIATE SAFETY EQUIPMENT AND FOLLOW DESIGNATED PROTECTIVE MEASURES WHEN HANDLING ANIMALS OR SUPPLIES.

107. ETHICAL MARKETING PRACTICES SHALL BE FOLLOWED AND NO MISLEADING CLAIMS OR IMPLIED BENEFITS SHALL BE USED TO INFLUENCE SALES.

108. WEBSITE DISCLAIMERS, NOTICES, AND POLICY REFERENCES SHALL BE PRESENTED CLEARLY AND ACCESSIBLY TO ALL USERS.

109. CUSTOMER ACCESSIBILITY NEEDS SHALL BE CONSIDERED IN DIGITAL, PHYSICAL, AND COMMUNICATION BASED INTERACTIONS.

110. FACILITY EMERGENCY EXITS, SAFETY STATIONS, AND RESPONSE EQUIPMENT SHALL REMAIN CLEAR, ACCESSIBLE, AND PROPERLY MARKED.

111. EMPLOYEES SHALL REFRAIN FROM HORSEPLAY, DISTRACTIONS, OR UNSAFE BEHAVIOR WHILE WORKING IN ANY CAPACITY.

112. PERSONNEL SHALL STORE PERSONAL BELONGINGS ONLY IN DESIGNATED AREAS TO AVOID SAFETY HAZARDS AND CROSS CONTAMINATION.

113. COMPANY DECISIONS REGARDING ANIMAL RELEASE, TRANSFER, OR SALE SHALL BE BASED ON HEALTH, SUITABILITY, AND CUSTOMER PREPAREDNESS.

114. TEMPERATURE SENSITIVE SHIPMENTS SHALL BE MONITORED AND TIMED TO AVOID EXPOSURE TO UNSAFE WEATHER CONDITIONS.

115. CUSTOMER DISHONESTY, POLICY ABUSE, OR ATTEMPTS TO DEFRAUD HERPTIVARIUS SHALL RESULT IN IMMEDIATE POLICY RESTRICTION OR ACCOUNT TERMINATION.

116. EMPLOYEE WORK AREAS SHALL BE KEPT NEAT, FUNCTIONAL, AND FREE OF SAFETY OBSTRUCTIONS AT ALL TIMES.

117. DIGITAL FILES, PHOTOS, AND DOCUMENTS USED IN SALES LISTINGS SHALL ACCURATELY REPRESENT THE ACTUAL ANIMAL OR PRODUCT BEING SOLD.

118. PERSONNEL SHALL FOLLOW PROPER HANDWASHING AND SANITATION PRACTICES BETWEEN ANIMAL CONTACTS TO PREVENT CROSS CONTAMINATION.

119. COMPANY REPRESENTATIVES SHALL PROVIDE TRUTHFUL, UNBIASED INFORMATION AND SHALL NOT PRESSURE CUSTOMERS INTO UNNECESSARY PURCHASES.

120. COMPANY DECISIONS AND ACTIONS SHALL DEMONSTRATE RESPECT, TRANSPARENCY, AND RESPONSIBILITY TOWARD BOTH CUSTOMERS AND ANIMALS.

121. CUSTOMERS SHALL VERIFY THEIR SHIPPING ADDRESS AND BE AVAILABLE TO RECEIVE LIVE ANIMALS AT THE DESIGNATED TIME.

122. TEMPERATURE SENSITIVE SHIPMENTS SHALL BE SCHEDULED TO AVOID EXTREME WEATHER CONDITIONS THAT MAY ENDANGER LIVE ANIMALS.

123. SHIPPING MATERIALS SHALL BE SELECTED TO ENSURE INSULATION, AIRFLOW, AND SAFETY COMPATIBLE WITH SPECIES REQUIREMENTS.

124. DAMAGES, DOA REPORTS, OR DELIVERY ISSUES MUST BE REPORTED WITHIN THE TIMEFRAMES SPECIFIED IN COMPANY POLICY.

125. LIVE ARRIVAL GUARANTEE CLAIMS SHALL BE SUPPORTED WITH REQUIRED PHOTOGRAPHIC OR VIDEO EVIDENCE.

126. CUSTOMERS SHALL FOLLOW CARE INSTRUCTIONS PROVIDED BY HERPTIVARIUS DURING THE FIRST TWENTY FOUR HOURS AFTER RECEIPT OF ANIMALS.

127. ORDERS SHALL BE PAID IN FULL BEFORE ANY ANIMAL IS PREPARED FOR SHIPPING.

128. SALES DOCUMENTATION SHALL BE HONORED ACCORDING TO DOCUMENTED TERMS WITHOUT EXCEPTION.

129. PAYMENT REVERSAL ATTEMPTS INCLUDING CHARGEBACK ABUSE SHALL RESULT IN IMMEDIATE ACCOUNT TERMINATION.

130. CUSTOMERS SHALL COMMUNICATE ANY SPECIAL DELIVERY INSTRUCTIONS PRIOR TO SHIPPING.

131. ANIMALS SHALL BE SOLD ONLY TO INDIVIDUALS WHO CAN DEMONSTRATE BASIC UNDERSTANDING OF PROPER CARE REQUIREMENTS.

132. MINORS SHALL REQUIRE PARENTAL CONSENT BEFORE PURCHASING OR RECEIVING ANY LIVE ANIMAL.

133. ENCLOSURES RECOMMENDED BY HERPTIVARIUS SHALL PRIORITIZE STABILITY, CONTROL, AND SPECIES SPECIFIC REQUIREMENTS.

134. BIOACTIVE SYSTEMS SHALL BE RECOMMENDED ONLY WHEN THEY DO NOT COMPROMISE ENVIRONMENTAL STABILITY OR ANIMAL SAFETY.

135. ENCLOSURE DECOR SHALL BE SELECTED FOR FUNCTION, SAFETY, AND CLEANABILITY BEFORE AESTHETICS.

136. ENRICHMENT SHALL BE EVALUATED BASED ON SPECIES APPROPRIATENESS AND MEASURABLE BENEFIT.

137. ANIMAL PHOTOS PUBLISHED BY HERPTIVARIUS SHALL ACCURATELY REPRESENT THE ACTUAL ANIMAL BEING SOLD.

138. PRODUCT DESCRIPTIONS SHALL BE TRUTHFUL, COMPLETE, AND FREE FROM EXAGGERATION OR MISLEADING CLAIMS.

139. CUSTOMER EDUCATION SHALL PROMOTE REALISTIC EXPECTATIONS AND RESPONSIBLE OWNERSHIP.

140. VENDORS SHALL FOLLOW HERPTIVARIUS STANDARDS OF ETHICAL ANIMAL TREATMENT AND PRODUCT QUALITY.

141. COMPANY EMAILS SHALL BE ANSWERED PROFESSIONALLY AND STORED IN ACCORDANCE WITH PRIVACY REQUIREMENTS.

142. PHONE CALLS OR CUSTOMER INTERACTIONS SHALL BE HANDLED WITH COURTESY, PATIENCE, AND ACCURATE INFORMATION.

143. CONTENT PUBLISHED ON ANY PLATFORM SHALL BE VETTED FOR ACCURACY AND CONSISTENCY WITH COMPANY POLICY.

144. WEBSITE CONTENT SHALL BE REVIEWED REGULARLY TO ENSURE ACCURACY, RELEVANCE, AND COMPLIANCE WITH CURRENT LAW.

145. CUSTOMER DISPUTES SHALL BE ESCALATED ONLY THROUGH APPROVED RESOLUTION CHANNELS.

146. EMPLOYEES SHALL REFRAIN FROM MAKING GUARANTEES OR PROMISES NOT SUPPORTED BY DOCUMENTED POLICY.

147. RECORDS OF TRANSACTIONS, COMMUNICATIONS, AND CLAIMS SHALL BE PRESERVED ACCURATELY FOR AUDIT PURPOSES.

148. ANIMAL HOLDING AREAS SHALL BE MONITORED DAILY FOR CLEANLINESS AND ENVIRONMENTAL CONSISTENCY.

149. POWER OUTAGES OR SYSTEM FAILURES SHALL TRIGGER EMERGENCY ENVIRONMENTAL CONTROL PROCEDURES.

150. HEATING, LIGHTING, AND HUMIDITY EQUIPMENT SHALL BE INSTALLED AND OPERATED SAFELY AND ACCORDING TO MANUFACTURER GUIDELINES.

151. EQUIPMENT FAILURE SHALL BE REPORTED IMMEDIATELY TO PREVENT RISK TO LIVE ANIMALS.

152. COMPANY VEHICLES USED FOR LIVE ANIMAL TRANSPORT SHALL BE KEPT CLEAN, CLIMATE STABILIZED, AND WELL MAINTAINED.

153. DRIVERS SHALL FOLLOW ROUTES AND TIMING THAT MINIMIZE TRANSIT TIME AND ENVIRONMENTAL RISK.

154. ANIMAL BOXES SHALL REMAIN SEALED DURING TRANSPORT EXCEPT UNDER EMERGENCY CONDITIONS.

155. VISITORS SHALL FOLLOW POSTED SAFETY AND BIOSECURITY INSTRUCTIONS WHILE ON PREMISES.

156. PERSONAL PETS ARE PROHIBITED IN ANY COMPANY WORK AREA TO PREVENT CROSS CONTAMINATION.

157. EMPLOYEES SHALL USE SANITATION PRACTICES BETWEEN HANDLING DIFFERENT ANIMALS TO PREVENT CROSS CONTAMINATION.

158. EMPLOYEES SHALL RECEIVE TRAINING BEFORE HANDLING SPECIAL NEED OR HIGH RISK SPECIES.

159. TRAINING SHALL BE DOCUMENTED AND CERTIFIED BY APPROVED COMPANY PERSONNEL.

160. EMPLOYEES SHALL DRESS IN A MANNER THAT ALLOWS SAFE MOVEMENT AND REDUCES HUSBANDRY RISK.

161. SAFETY GEAR INCLUDING GLOVES, HOOKS, OR TONGS SHALL BE USED AS REQUIRED BY SPECIES TYPE.

162. HIGH RISK PROCEDURES SHALL BE PERFORMED ONLY WITH A SECOND PERSON PRESENT WHENEVER POSSIBLE.

163. PERSONAL ITEMS SHALL BE KEPT AWAY FROM WORK AREAS TO REDUCE CONTAMINATION RISK.

164. FOOD SHALL BE STORED SEPARATELY FROM ANY ANIMAL RELATED AREAS.

165. INFORMATION POSTED PUBLICLY SHALL BE REVIEWED FOR ACCURACY AND COMPLIANCE WITH TRANSPARENCY STANDARDS.

166. CUSTOMER FEEDBACK SHALL BE DOCUMENTED AND USED TO IMPROVE OPERATIONS.

167. MISINFORMATION RECEIVED FROM CUSTOMERS SHALL BE ADDRESSED WITH CORRECT EDUCATION WHEN NECESSARY.

168. DECEPTIVE OR HARMFUL INDUSTRY PRACTICES SHALL BE AVOIDED IN FAVOR OF ETHICAL ANIMAL BASED STANDARDS.

169. HERPTIVARIUS REPRESENTATIVES SHALL MODEL PROFESSIONALISM AND RESPONSIBLE OWNERSHIP IN PUBLIC SETTINGS.

170. DIGITAL COMMUNICATIONS SHALL BE PROTECTED FROM UNAUTHORIZED ACCESS THROUGH SECURE PASSWORDS AND SYSTEMS.

171. USER DATA COLLECTED ON HERPTIVARIUS WEBSITES SHALL BE USED ONLY FOR LEGITIMATE BUSINESS PURPOSES.

172. EMPLOYEES SHALL FOLLOW PRIVACY LAWS WHEN HANDLING CUSTOMER INFORMATION.

173. INTERNAL COMMUNICATIONS SHALL BE MADE THROUGH APPROVED CHANNELS TO ENSURE DOCUMENTATION ACCURACY.

174. EMPLOYEES SHALL REFRAIN FROM DISCUSSING INTERNAL MATTERS IN PUBLIC OR UNSECURE ENVIRONMENTS.

175. COMPETITIVE INFORMATION SHALL BE OBTAINED ONLY THROUGH LAWFUL, ETHICAL, AND PUBLICLY AVAILABLE SOURCES.

176. EMPLOYEES SHALL AVOID COMPARISONS OR STATEMENTS THAT MISREPRESENT COMPETITORS OR THEIR PRACTICES.

177. BRAND RELATED CONTENT SHALL MAINTAIN A CONSISTENT VISUAL AND ETHICAL STANDARD ACROSS ALL MEDIA OUTLETS.

178. EMERGENCY CONTACT INFORMATION SHALL BE MAINTAINED, UPDATED, AND ACCESSIBLE IN ALL WORK AREAS.

179. SHIPPING LABELS SHALL BE VERIFIED FOR ACCURACY BEFORE ANY PACKAGE LEAVES THE FACILITY.

180. EMPLOYEES SHALL HANDLE CUSTOMER COMPLAINTS WITH PATIENCE AND A SOLUTION FOCUSED MINDSET.

181. CUSTOMERS SHALL RECEIVE HONEST EXPLANATIONS REGARDING SHIPPING TIMES, WEATHER RISKS, AND GUARANTEE LIMITATIONS.

182. ANIMAL TRANSFERS FOR EVENTS OR EXPOS SHALL FOLLOW THE SAME SAFETY PROTOCOLS AS STANDARD OPERATIONS.

183. PUBLIC EVENTS SHALL BE STAFFED WITH TRAINED PERSONNEL CAPABLE OF MANAGING ANIMAL SAFETY AND CUSTOMER INTERACTION.

184. ANIMALS DISPLAYED PUBLICLY SHALL BE KEPT IN ENCLOSURES THAT MAINTAIN SPECIES APPROPRIATE CONDITIONS.

185. DISCOUNTS OR PROMOTIONS SHALL BE OFFERED FAIRLY AND DOCUMENTED ACCURATELY.

186. SHIPPING CARRIERS SHALL BE SELECTED BASED ON RELIABILITY, ANIMAL SAFETY RECORDS, AND COMPLIANCE WITH COMPANY REQUIREMENTS.

187. INTERNAL TECHNOLOGY INCLUDING COMPUTERS AND MOBILE DEVICES SHALL BE USED IN ACCORDANCE WITH SECURITY POLICY.

188. SUSPICIOUS DIGITAL ACTIVITY OR POTENTIAL BREACHES SHALL BE REPORTED IMMEDIATELY.

189. FAILURE POINTS IDENTIFIED IN OPERATIONS SHALL BE ANALYZED AND RESOLVED PROMPTLY.

190. ANIMAL FEEDING SCHEDULES SHALL BE DOCUMENTED ACCURATELY AND FOLLOW SPECIES APPROPRIATE TIMING.

191. SUPPLIES SHALL BE STORED IN CLEAN, ORGANIZED, AND LABELED AREAS TO PREVENT CROSS CONTAMINATION.

192. QUARANTINE PROCEDURES SHALL BE FOLLOWED BEFORE INTRODUCING NEW ANIMALS OR SUPPLIES INTO COLLECTION AREAS.

193. NONCOMPLIANT CUSTOMER BEHAVIOR SHALL RESULT IN SUSPENSION OF SERVICE OR REFUSAL OF SALE.

194. ANIMAL HEALTH ISSUES SHALL BE DOCUMENTED AND ADDRESSED IMMEDIATELY TO PREVENT ESCALATION.

195. ANIMAL TRANSFERS BETWEEN ENCLOSURES SHALL BE PERFORMED WITH MINIMAL STRESS AND MAXIMAL SAFETY.

196. ENCLOSURE LIDS, DOORS, AND LOCKS SHALL BE SECURED PROPERLY AFTER EVERY INTERACTION.

197. SHIPMENTS RETURNED TO HERPTIVARIUS SHALL BE HANDLED AS EMERGENCY INTAKES AND GIVEN PRIORITY.

198. FACILITY LIGHTS, HEATERS, AND EQUIPMENT SHALL BE CHECKED DAILY FOR FUNCTIONALITY.

199. PERSONNEL SHALL FOLLOW COMMAND STRUCTURE WHEN ESCALATING ISSUES OR MAKING OPERATIONAL DECISIONS.

200. ACTIONS TAKEN BY HERPTIVARIUS SHALL REFLECT A COMMITMENT TO SAFETY, ETHICS, TRANSPARENCY, AND THE RESPONSIBLE CARE OF ANIMALS.